eFax® Connector for Epic
The eFax® Connector provides native eFax Corporate® integration with Epic to streamline outbound cloud faxing
Eliminate manual paper processing, protect patient data, and drive clinical efficiency with a secure, cloud-based digital fax connector built explicitly for the Epic Connection Hub.
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Maximize Your Epic Investment by Eliminating Communication Silos
While Epic serves as the central nervous system for your digital health network, critical documents like referrals, lab results, prescriptions, and prior authorizations frequently default back to legacy fax lines.
The eFax® Connector bridges this interoperability gap. By embedding enterprise cloud-fax technology directly into your existing EMR workflows, your clinical and administrative staff can transmit critical patient data securely without ever leaving the patient chart or printing a single page.
Core Functionality Built for Enterprise Scale
Native Connection Hub Application
Developed specifically for Epic, our application resides natively within the Epic environment. This allows users to initiate secure outbound transmissions directly from active patient records, worksheets, or clinical charts without toggling applications.
Real-Time Delivery Status Tracking
Gain absolute visibility into document handoffs. The eFax® Connector routes real-time delivery notifications—including instant success confirmations or specific, actionable failure reasons—directly back into Epic for clinical tracking.
Enterprise Web Service Encryption
Ensure uncompromised data privacy. All transmissions are routed via a dedicated, secure web service utilizing end-to-end encryption to protect sensitive Protected Health Information (PHI) across institutional boundaries.
Centralized Admin Auditing
Give compliance teams total control. Administrators can view, track, monitor, and audit the entire lifecycle of all outbound and inbound fax workflows through a single, centralized eFax Corporate management portal.
High-Volume Architecture
Built for enterprise applications demanding 99.99% uptime. The infrastructure seamlessly supports multiple separate practices, granular user roles, and high-volume clinical environments without performance degradation.
How the Outbound Workflow Functions
Our eFax® Connector mirrors standard clinical document processing, minimizing the need for extensive staff retraining.
Step 1
Document Selection:
The clinical user remains entirely inside the Epic EMR and selects the specific report, lab result, or care plan to transmit.
Step 2
Virtual Print Routing:
The user simply selects the designated eFax® Connector Printer from the native print drop-down menu.
Step 3
Secure Delivery:
The eFax Corporate® Enterprise API encrypts, processes, and transmits the file to the recipient’s endpoint.
Step 4
Status Reconciliation:
Once the transmission finishes, the real-time success or failure status code automatically routes back to Epic via the native Epic Status Update API, instantly updating the patient chart.
Streamlining Complex Inbound Document Intake
To close the loop on inbound workflows, eFax Corporate® integrates seamlessly with your downstream documentation management tools.
For inbound routing, our solution utilizes either the eFax® API or the eFax Router paired with Hyland OnBase to automatically digest incoming digital faxes. When deploying the eFax Router, it securely delivers the files to a designated directory location using custom UNC paths. From there, Hyland OnBase can accept, parse, and ingest the files directly into the appropriate Epic EHR patient records—completely eliminating physical paper bins and manual indexing.
Advancing Enterprise Healthcare Interoperability
True interoperability means meeting your healthcare partners where they are. When direct EHR-to-EHR data networks are unavailable across disparate systems, the eFax® Connector serves as the universal translator. We turn unstructured fax communication into automated, highly traceable electronic workflows, establishing secure data liquidity between your health system and external clinics, pharmacies, and payers.
Uncompromising Compliance & Enterprise Security
Our architecture satisfies the strict information security protocols demanded by hospital IT departments and compliance boards:
Security Standard |
How It's Addressed |
|---|---|
| HIPAA + BAA | Consensus Cloud Solutions signs a formal Business Associate Agreement (BAA) to guarantee the absolute protection of ePHI across your entire Epic ecosystem. |
| HITRUST CSF® Certification | Built on a HITRUST certified framework—the industry gold standard for infrastructure security and regulatory data protection within healthcare. |
| Advanced Encryption | Every single transmission is completely locked down using military-grade AES 256-bit encryption at rest and TLS protocols in transit. |
| Tamper-Proof Audit Trails | Eliminates manual logbooks by generating immutable, digital completion logs for every single inbound and outbound document to ensure audit readiness. |
Practical Benefits for Health System Operations
Removes tedious steps like printing, manual dialing, and physical scanning, freeing up clinical support staff for direct patient care.
Pulling recipient details directly from the Epic index eliminates manual typing errors and lowers data-breach risks.
Speed up prior authorization submittals and referral loops to reduce scheduling delays and accelerate insurance claim attachments.
Decommission expensive analog lines, physical fax servers, toner supplies, and manual paper maintenance across your facilities.
Our dedicated deployment teams guide your organization through structured 1-to-2 month milestone phases—covering everything from initial application discovery and setup to end-user training and telecom number porting.
