Enterprise Implementation, Integration & Managed Services
Our Technical Expertise Leads to Your Operational Success
Offering One-Off or Ongoing Support for Your Enterprise
No project is too small, or too complex for our project engineers. Our Managed Services team is committed to helping all our clients get the most out of their technology investments, whether it’s helping to build interfaces, develop automated workflows, set up downtime reports, or complete an entire EHR migration. We want to be the vendor partner you rely on when you don’t have the resources or support in-house to accomplish all your integration and automation goals.
eFax®’s Managed Services team specializes in working with organizations of all sizes to save time, reduce overhead, and cut administrative expenses. We provide cost-conscious, high-ROI solutions designed specifically for teams that face limited staffing or lack specialized internal expertise to manage evolving digital infrastructures.
We deliver more than industry-leading products. With eFax®‘s packaged services, you leverage over 20 years of proven HIT integration expertise—a long-established team dedicated to helping you achieve your core integration objectives.
Seamlessly deploy the world’s leading digital cloud fax solution across your enterprise. Our specialized implementation services ensure a smooth, secure, and compliant process tailored specifically for our eFax® platform users, Platinum accounts, and Priority Support Program (PSP) customers. From initial configuration to final rollout, we handle the complexities of enterprise-wide deployment so your team can communicate securely from day one.
We are committed to providing our customers with an ever evolving, easy to use, line of products and services to help bring their systems together. We help ensure our customers are making the most out of their software investments now, and in the future. That is why we offer all of our customers access to our Customer Care Center and encourage them to take advantage of the library of free resources and information offered, including Ask-a-Trainer sessions, product updates, and user guides.
Specialized Services for Healthcare Organizations
Interface Management and Engine Outsourcing
Managing complex data environments can place a heavy burden on your internal IT staff. Our tenured team offers comprehensive integration outsourcing and interface management, ensuring seamless data flow and optimal system performance across your entire enterprise. As trusted industry leaders, we presently manage some of the largest engine deployments in healthcare, some of which leveraging over 450 active interfaces.
By entrusting your integration engine operations to our expert engineers, you gain dedicated assistance with routing configuration, real-time monitoring, and proactive troubleshooting. This outsourcing model allows you to maintain stable, secure, and highly efficient data translation channels while freeing your internal technical staff to focus on high-priority strategic initiatives. Best of all, an active maintenance agreement includes 24/7/365 dedicated support for true peace of mind.
AI and Intelligent Document Processing
Implementing AI in healthcare demands advanced technical skill, precise calibration, and airtight data security. Our Managed Services team delivers the specialized knowledge required to seamlessly and securely deploy AI and intelligent document processing solutions. We manage the complex integration process and ongoing monitoring, safely embedding these tools into your existing infrastructure to automatically extract, analyze, and format unstructured clinical data. By transforming your high friction workflows, you can reduce documentation bottlenecks, accelerate patient care, and maximize ROI.
EHR Migrations
Our Managed Services team provides comprehensive, end-to-end support to ensure your EHR transition is seamless, secure, and optimized for long-term success. We partner with your organization at every stage of the journey, offering expert guidance that spans from initial migration strategy, interface builds, and legacy system consolidation to robust downtime planning and risk mitigation. Beyond just the technical cutover, we focus on efficiency planning and workflow optimization to eliminate operational bottlenecks and maximize your new technology investment.
Care Continuity
Our Managed Services team provides the expert knowledge required to insulate your enterprise against both planned and unexpected EHR disruptions. We approach continuity from a strategic “customer lens,” addressing the hidden vulnerabilities that clinical and IT leaders often overlook during downtime planning. We design comprehensive business continuity frameworks that safeguard patient safety and data availability across various EHR platforms. By implementing proven best practices for downtime readiness, we equip your organization with the resilient infrastructure and adaptable culture needed to maintain seamless workflows when primary networks go dark.
Key Benefits of Partnering with eFax®
Optimized Resource Allocation
Make better use of existing IT resources, enabling your internal staff to focus on core strategic initiatives
Reduced Overhead Costs
Decrease the timeline and high expenses associated with recruiting, training, and retaining specialized IT staff
Advanced Capabilities
Easily tackle complex data extraction, cloud faxing, and automated initiatives that you didn’t realize your current technology was capable of
Reliable Engineering Expertise
Benefit from the specialized knowledge of our tenured engineers acting as a seamless, permanent extension of your team
24/7/365 Peace of Mind
Receive dependable, fast, and flexible technical support that is available around the clock
Cost-Effective Staff Augmentation
Backfill critical technical positions and implementation roles at a fraction of the cost of hiring a new full-time employee (FTE)