Tackle Referral Backlogs and Streamline Intake Processes
Make document processing bottlenecks a thing of the past
Faxes received through eFax® or any other static image source (fax, email, etc) can be seamlessly directed to the EHR using your choice of file type eFax® Clarity leverages proprietary Natural Language Processing (NLP) and Artificial Intelligence (AI) to autonomously extract essential information from the document and convert them into a structured format
AI-Powered Fax Intelligence. Smarter Faxing. Faster Care.
eFax® Clarity automates the intelligent extraction and classification of unstructured data from any document type, transforming manual processes like referrals and intake into streamlined digital workflows. Reduce documentation bottlenecks, accelerate patient care and maximize throughput.
A Truly Customizable Solution
The eFax® Clarity platform is a comprehensive solution designed to transform how healthcare organizations manage incoming clinical documentation and patient referrals. At its core is a proprietary AI engine, purpose-built specifically for the healthcare ecosystem to navigate the unique complexities of medical data and provider workflows. Unlike general-purpose AI, eFax® Clarity acts as a specialized intelligent document processing engine that bridges the gap between unstructured external data and your internal workflows.
eFax® Clarity manages the friction of managing disparate communication streams. Whether clinical data arrives via fax, email, scans or PDFs, the platform centralizes intake into a single, automated workflow. Customers have boasted that our true multi-channel support has ensured that none of their referrals have been lost in a siloed inbox
Why Choose eFax Clarity
eFax® Clarity is engineered to handle the unique complexities of healthcare documentation, from low-resolution faxes to complex handwritten clinical notes. eFax® Clarity provides high-precision data extraction, designed to minimize manual intervention and streamline the transition from document intake to patient care.
Optimize Processes & Reduce Referral Leakage
Boost productivity and improve throughput by eliminating documentation bottlenecks. eFax® Clarity streamlines manual workflows, classifies document types, and flags “urgent” cases, allowing your team to process inbound referrals faster. By drastically reducing processing times, you can decrease the time to scheduling, prevent referral leakage to competitors, and optimize your facility’s capacity.
Built to Eliminate Errors
Manual data entry is a primary source of clinical risk. eFax® Clarity reduces the frequency of misfiled records and transcription errors by automatically matching data to the correct patient record.
- Prevent Delays: Ensure patient information is consistently reliable to avoid scheduling conflicts.
- Reduce Denials: Advanced data extraction ensures that insurance and demographic fields are extracted, reducing the likelihood of claim denials due to mislabeled information.
Multi-Channel, Seamless Integration
Maintain your existing workflows without disruption. eFax Clarity offers true multi-channel support, centralizing faxes, emails, and other documents into a single stream. The platform integrates with your EHR or system of record, ensuring data flows exactly where it needs to go without changing how your staff works.
Focus on Patient Care
Reclaim valuable clinical time. By automating the extraction of demographics, modalities, and procedure codes, eFax Clarity allows your staff to focus on patient engagement rather than administrative paperwork. Reduce manual re-keying with high-speed, AI-driven throughput.
Regulatory Compliance & Data Security
eFax Clarity handles sensitive patient data securely and mapped accurately, maintaining a clear and compliant audit trail.
Focus on Exceptions
In those instances where an error is found on the incoming extraction, a field is unable to be read on the document due to bad handwriting or a wrongly filled out form, or if your team wants to have random manual review, the eFax Clarity Exception Management Portal, provides your time with an easy to use web-based portal to fix any issues with an extraction before it is sent into the EHR. Your organization can set-up custom rules based on confidence scores to route when documents should be sent to the portal, from there it is just a few clicks and the exception is submitting directly into your EHR.
The eFax® Clarity Advantage
Faxes are the primary form of information exchange. There are over nine billion fax pages exchanged each year in healthcare. These documents are static, unstructured documents requiring data entry to process. The manual labor associated with processing fax pages can be high, so by combining cloud faxing with eFax® Clarity your organization gets the benefits of both technologies.
With eFax® Clarity, unstructured documents like PDFs or digital faxes are processed using artificial intelligence – natural language processing and machine learning – to output structured, actionable data that can be imported into an EHR or payer system. The structured data is sent via FHIR, HL7, or any format of your choice, highlighting any urgent or priority ePAs to the receiving system for quicker results, improving the care team, health plan, and patient experience. In addition, if there are any errors found during extraction or if manual review is needed, our exception management portal is an easy to use tool for your staff to utilize to fix any issues and submit for processing.
How eFax® Clarity can Transform Your Organization
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Shorten time to treatment
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Optimize clinical workflows
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Improve patient engagement
eFax® Clarity Industry Use Cases
eFax® Clarity facilitates inter-provider communication and enables evidence-based healthcare systems to automate decisions. It supports comprehensive documentation for legal records and patient registry functions to help public health agencies efficiently manage and research large patient populations. Common use cases for clinical documentation solutions in the healthcare industry include:
Hospitals and Healthcare Systems
eFax® Clarity streamlines patient admissions by automating and simplifying paperwork to increase operational efficiency and staff productivity while reducing costly errors. It enables effective care planning with a centralized platform to facilitate interdisciplinary collaboration. Providers can share patient notes and records to ensure everyone on the team has a holistic view of each patient’s history. It can also improve the intake process by taking documents from all sources and extracting key information directly into your EHR.
Primary Care Practices
Free your staff to focus on not just processing inbound documentation and reduce time to schedule with eFax® Clarity. By allowing referrals to be processed faster, you can reduce potential leakage and optimize your capacity. eFax® Clarity also streamlines the intake process for outpatient surgery centers by seamlessly extracting key information from various documents and placing them directly into your EHR with reduced staff intervention.
Imaging Centers
eFax® Clarity allows imaging centers to streamline their inbound referrals process to decrease schedule to scan time. Reduce your leakage through faster processing of inbound documents and have your staff be able to focus on patients not documents. Extract key information like modality, procedure, etc directly into your EHR/RIS.
Home Health Agencies
With Home Health agencies having to work in distributed systems with lots of documents from different sources, eFax® Clarity can help to reduce manual effort in processing all of the documents. Decrease administrative time and increase clinical time with patients through extracting key information from documents to speed up the intake process.
Unlock the Power of Medical Communication and Clinical Documentation
Learn how one Imaging Center saved over $200,000 a year and was able to redeploy 5 FTEs through the use of eFax® Clarity. Speak with one of our Integration Consultants today
