Customer Services and Support

eFax Customer Service at your Service

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A Commitment to Customer Service

eFax is committed to customer service, with our online Help Center, downloadable User Guide, dedicated account manager and available 24/7 access to our knowledgeable support agents.

24/7

Our technical support agents are always available.

>35 FAQs

More than 35 Frequently Asked Questions answered.

1:1 Account Manager

Every eFax account gets a dedicated account manager.

Experience the eFax Customer Service Difference

eFax is committed to providing you with top-notch customer service. We offer email and phone support and provide a wealth of knowledge in the form of online guides, video tutorials, a help center, webinars, podcasts and more. Keep reading to learn about all the options you have, from self-service to full-service.

Help Center

Our online Help Center has all of the answers you need to self-support in one place. You can download the User Guide if you’re air-gapped, or you can explore popular topics like Getting Started, Sending Faxes, eFax Messenger and Security.

Webinars

Our recorded webinars are presentations on specific topics by panelists who are specialists in their respective fields. Because the webinars are recorded, you can follow along at your own pace. Some of the topics covered include HIPAA, Health IT Interoperability, Cloud Faxing Enablement and more.

FAQ Hub

If you’ve got a question, there’s a chance it’s been answered. Check out the Frequently Asked Questions Hub, which lists more than 35 of the top-asked eFax questions.

24/7 Assistance

If you get stuck, need a higher level of support or need to troubleshoot an issue, you can always call our 24/7 support number. With your dedicated account manager, you can rest assured your questions and concerns are in good hands.

Online chat support

We understand that you might want your questions answered without picking up the phone. Our online chat support is perfect for quick answers. Simply navigate to our Resources page and click Chat With Us.

Want more insight? Our reviews speak for themselves.

Resource and Knowledge Center

We provide a myriad of resources in our Resource and Knowledge Center to support you as you use eFax software for your business. Here are just some of the helpful tools we provide:

Video Tutorials

If you’re a visual learner, check out our video tutorials that cover topics including Secure Cloud Faxing for Businesses, use cases like Healthcare and Financial and How to Send a Secure Fax.

Corporate Datasheets

Our corporate datasheets are easily digestible PDFs that highlight the most important functions of the eFax solution you choose. These are excellent options to send to the decision-makers and stakeholders at your corporation

How-to Guides

These guides provide you with step-by-step instructions for tasks you can complete with eFax, from general How-Tos to more specific cases like sending certain tax forms.

Podcasts

With eFax’s podcasts, you can listen and learn on the go.

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Use Cases: How eFax Provides Support

Check out these use cases to see how eFax puts customer service first in your area of expertise.

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Remote Work

Consulting

As a consultant, you might find yourself away from the office often (or you may even work remotely). In these cases, you will likely rely heavily on eFax to send and receive faxes online. At some point, you may find yourself in a hitch with eFax or need additional support sending documents. Working remotely means you might not have access to IT or support resources like you would in the office. With eFax’s wealth of knowledge in the Resource Center, Knowledge Base and online User Guides, you can easily get yourself back up and running.

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Real Estate

Real Estate Finance

In real estate finance, you might find yourself in a mortgage-closing rush that requires sending lots of closing documents to various parties like banks, underwriters and title companies. In this scenario, you can work with your eFax account manager to set up bulk eFaxes with automatic delivery reports, ensuring timely closing and happy customers.

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eFax Protect

Legal

As a lawyer, time is money, and deadlines are everything. When you have a critical legal document you must submit to court by a specific date, you need access to your briefs even when experiencing server outages. In a situation like server outage or inability to retrieve documents on-premises, eFax’s customer service can assist you in remotely accessing your archived eFax documents and retrieving them so you can submit them to the court by the deadline.

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