Native Hyland OnBase Cloud Fax Integration
Replace RightFax, Cut Telco Costs, and Automate Patient Record Dissemination with eFax Corporate®
By integrating eFax Corporate® natively into Hyland OnBase via secure RESTful APIs, your health system eliminates legacy fax servers, reduces telecom overhead, and replaces fragile file-dropping routers with high-reliability, bi-directional cloud faxing directly inside your EHR workflows.
Eliminate On-Premise Infrastructure and Modernize OnBase Document Workflows
Legacy fax machines, analog lines, and fragile folder-dropping routers create administrative bottlenecks, dropped transmissions, and excessive maintenance overhead for health systems. While legacy solutions like RightFax rely on costly on-premise hardware and prone-to-fail file-drop methods, eFax Corporate® provides a direct, API-driven cloud fax architecture built specifically for Hyland OnBase.
Through our strategic partnership with Hyland Software, health systems can seamlessly route high-volume inbound and outbound faxes directly inside OnBase and core EHR environments:
Massive ROI
Up to 70% savings on fax infrastructure and telecom overhead.
Certified Compliance
HITRUST CSF® certified security for complete PHI protection.
High Availability
Better than 99% uptime with built-in disaster recovery across geographically distinct data centers.
Native API vs. Legacy File-Dropping Routers
Traditional OnBase fax setups rely on router-based file drops—a mechanism prone to dropped packets, file locks, and delayed indexing. The eFax Corporate® RESTful API integration establishes a direct, encrypted, bi-directional pipeline between eFax® and OnBase.
| Feature | Description | Impact |
|---|---|---|
| API-Driven Bi-Directional Faxing | Direct integration via Cloud Fax APIs ensures faster transmission speeds and eliminates file-dropping failures. | Replaces legacy RightFax router-based file drops with secure, real-time API communication. |
| Up to 70% TCO Reduction | Shift from heavy capital expenditures to a flexible operating expense model, eliminating long-distance fees, paper, toner, analog lines, and RightFax server maintenance. | Consolidate telecom costs under a single cloud fax platform with predictable monthly billing. |
| Automated Document Classification | Inbound patient records can be automatically classified by document type using Intelligent MedRecords or indexed by HIM staff within OnBase. | Eliminate manual sorting and routing of incoming faxes with automated classification workflows. |
| Instant Clinical Access | Clinicians gain immediate access to incoming patient records within their active EHR workflows via Hyland Clinician Window, OnBase Patient Window, or the Healthcare web viewer. | Real-time document availability ensures faster clinical decision-making and improved patient care coordination. |
Proven Enterprise Impact: Piedmont Health System
When Piedmont—one of Georgia’s largest health systems, treating 4.5 million patients annually—needed to modernize its document exchange, they selected eFax Corporate® to replace legacy on-premise fax servers across Hyland OnBase and Epic.
Faced with the hours required to track down and manually index records, Brown noted, “we could no longer afford to manage the data in that way,” emphasizing, “I just can’t tell you the benefit this has provided for our workforce and our clinical practices.”
Geoff Brown
Former Chief Information Officer
Piedmont
End-to-End OnBase Inbound & Outbound Workflow Details
The eFax Corporate® integration with Hyland OnBase automates the complete document lifecycle, from inbound receipt through clinical access:
Inbound faxes sent from external healthcare providers are received instantly via the secure eFax® Cloud Fax Inbound API and electronically imported into OnBase for automated classification and quality checks.
Documents are automatically classified by document type using Intelligent MedRecords or routed to an HIM scan queue for batch indexing. If image quality issues exist, HIM staff can request an immediate resend for a higher-clarity image.
Initiated directly within OnBase utilizing native Task configurations. Staff populate a standardized OnBase Unity Form for fax-back details and recipient information. OnBase automatically packages the document and dispatches it via the eFax® Cloud Fax Outbound API.
Built for Healthcare IT Administrators
& HIM Leaders
eFax Corporate® is purpose-built for the security, compliance, and operational demands of healthcare IT environments:
Telco-Grade High Availability & Disaster Recovery
Operating across dozens of geographically distinct data centers, eFax Corporate® automatically shifts traffic during regional outages to ensure continuous service availability and rapid delivery speeds.
Uncompromised Security & Compliance
Secures protected health information (PHI) utilizing protocol standards recommended by NIST and PCI, fully validated by HITRUST CSF® Certification, and compliant with HIPAA, HITECH, PIPEDA, SOX, and GLBA through complete audit trails and end-to-end encryption in transit and at rest.
Seamless Hyland Ecosystem Integration
Natively compatible with Hyland Integration Services, OnBase Workflow, OnBase Unity Timers, Intelligent MedRecords, and Unity Forms for complete operational continuity.
Military Grade Encryption
Every document is completely locked down using robust AES 256-bit encryption at rest and secure TLS protocols in transit during the Salesforce push.
