eFax Blog Archive

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The Behavioral Health Workflow Fix an EHR Can’t Give

Behavioral health providers want the same thing every care team wants: more time with clients, less buried in paperwork. Yet the general-purpose electronic health records (EHRs) that many small practices adopt weren’t created with therapy-first workflows in mind. Instead, they were designed for structured data like billing codes and compliance checkboxes, not the long-form narrative...
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How to Supercharge Healthcare AI ROI

How to Maximize Healthcare AI ROI by Automating Referral Workflows

A recent MIT report found that despite billions of dollars of investment into new AI solutions, 95% of organizations are seeing no measurable ROI related to this popular technology. One of the primary barriers to a strong return is that many AI tools don’t integrate directly with a healthcare organization’s existing technology stack. Fragmented, complex digital...
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Inside CHC’s Workflow Turnaround: eFax® Integration with athenaOne®

Orchestrating a secure, efficient, and cost-effective IT infrastructure is a top strategic priority for the majority of today’s healthcare leaders. While organizations pursue digital transformation, foundational communication methods like faxing remain mission-critical for exchanging sensitive patient information. One major hurdle can be found in legacy workflows that lack modernization, often contributing to considerable operational friction,...
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Margins vs. Mission: A Convincing Case for Tech Modernization in Rural Health

Margins vs. Mission: A Convincing Case for Tech Modernization in Rural Health

The industry is currently facing a pivotal transition in 2026, bracing for the expected impact of Medicaid cutbacks, shrinking reimbursements, staffing challenges, and operational costs that continue to soar. With a predicted tsunami of uncompensated care expenses, many healthcare leaders are constantly forced to weigh financial survival (“margin”) against a commitment to serving vulnerable populations...
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Reflecting on the 2025 Government Shutdown: How to Mitigate Workflow Disruptions with Digital Cloud Faxing

On October 1, 2025 the federal government entered what is now considered the longest government shutdown in U.S. history after Congress failed to pass the necessary appropriations bills to fund government operations for the new fiscal year. This impasse led to a lapse in funding for numerous federal agencies, triggering the immediate furlough of non-essential...
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IDP: How Intelligent Document Processing Helps Imaging Centers Beat the Radiologist Shortage

How Intelligent Document Processing Helps Imaging Centers Beat the Radiologist Shortage

Delayed diagnostic reports and growing backlogs represent more than an operational headache; they are a direct threat to patient outcomes and an imaging center’s financial health. As the national radiologist shortage intensifies, the pressure on imaging centers to maintain high-quality, timely care has reached a critical point.As a nurse who moved into product leadership, I...
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Inside the OBBBA, What Rural and Post-acute Care Organizations Need to Know

Inside the One Big Beautiful Bill Act: What Rural and Post-acute Care Organizations Need to Know

The information provided on this website and the resources available for download are for informational and educational purposes only. The content does not constitute legal or other professional advice. A lot of commentary has been written about the One Big Beautiful Bill Act (OBBBA), which was signed into law in 2025. As I’ve written about before,...
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Winning the Referral Race: How AI-Powered Intake Transforms Imaging Centers

For imaging centers and radiology groups, competition for referrals is more intense than ever. National quality measures, such as those outlined in the CMS “Closing the Referral Loop” (eCQM CMS50), highlight persistent gaps in referral communication and set explicit targets to ensure the referring clinician receives a specialist report.In this landscape, success depends not just...
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Lost in Transition: Addressing the Post-Acute Care Disconnect

When the continuity of patient records breaks down between a hospital and a Skilled Nursing Facility (SNF), the consequences are severe: medical errors rise, readmission rates soar, and an already fragile system is strained by the hidden cost of uncompensated care. For patients, particularly those affected by a quickly evolving Medicare Advantage landscape, these transitions...
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Top 3 Takeaways from HLTH 2025

By now, it should go without saying that AI will be a dominant theme at any healthcare conference, and HLTH 2025 was no exception. On the first day of the conference, which drew more than 12,000 attendees, the chief physician executive of the American Hospital Association joked that his panel discussion had to hit a...
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