Category: Healthcare & Interoperability

A client comes into your behavioral health practice complaining of constant fatigue and brain fog. You hear them out, ask a few questions, and decide it’s time to loop in their primary care provider (PCP). After the session, you fax over a referral. From there, you’re left in the dark. Did the other office get...

Long days, late nights, and endless notes. This is the day-to-day reality for many small healthcare practitioners across the country. After-hours charting has become so common that it even has a name: pajama time. If you’re a therapist, this might mean catching up on notes after dinner. If you’re a home health nurse, maybe it’s...

Behavioral health providers want the same thing every care team wants: more time with clients, less buried in paperwork. Yet the general-purpose electronic health records (EHRs) that many small practices adopt weren’t created with therapy-first workflows in mind. Instead, they were designed for structured data like billing codes and compliance checkboxes, not the long-form narrative...

You’re a community counselor with a high-risk individual in your office. You recognize they need substance abuse treatment, and that every hour matters. So, you pick up the phone. And wait. After spending 20 minutes on hold with the treatment facility, you finally fax over the referral form and intake documents. But did it go...