Experiencing data exchange tool overload? You’re not alone.
If your healthcare organization is anything like the thousands that we’ve worked with over the years, your staff hasn’t been able to optimize or centralize their communication processes. That’s because the providers, payers, and other organizations that your health system needs to exchange data with use many different communication tools and data formats.
There’s simply no way your health system can streamline its workflows and build the most efficient communication processes if:
Some providers send patient data to you in C-CDA format, and others send the information as unstructured documents.
Some providers prefer to communicate using Direct Secure Messaging, and others instead use standard email.
Many referrals, medical records, and other time-sensitive documents come in by fax —requiring your staff to manually review their contents and take the needed next actions.
Your EHR isn’t compatible with most others, which means your staff needs to manually re-enter the data sent from other providers’ EHRs into your patients’ records.
Because forms requiring signatures often come in as unstructured documents, your staff needs to print, physically sign and re-scan these forms before sending them back.
Yes, the healthcare industry’s technology environment is a fragmented and complicated mess. But your organization doesn’t need to be.
Manage all your communications from one digital platform
We developed eFax® Conductor specifically to eliminate each of those common workflow challenges above — not to mention the many others we’re sure your staff can describe.
eFax® Conductor is a user-friendly integration engine that sits in the background of your organization’s technology environment and helps your staff streamline, and even fully automate, in some cases, the processes of reviewing, interpreting, forwarding, signing, and sending virtually every type of document or communication you receive.
With the eFax® Conductor integration engine running in the background, your staff will be able to seamlessly exchange data with other providers and healthcare organizations, whether those communications are:
C-CDA HL7 documents
FHIR Messages
PDFs
Direct Messages
Emails
Faxes
Patient records from any EHR
Patient queries from your staff to any HIE, ACO, or other network
Patient data coming from any HISP
How eFax® Conductor is helping a busy non-profit health system
The ability to manage so many disparate data formats and transmission protocols — including the oldest of all, faxing — all in a unified digital platform might sound too good to be true. But eFax® Conductor is hard at work improving the operations of many healthcare organizations. Case in point: Valley Presbyterian Hospital in Van Nuys, California.
As one of the largest independent, non-profit community hospitals in the San Fernando Valley region, Valley Presbyterian Hospital manages immense volumes of electronic health record data. Handling over 150,000 messages between 35 different systems is challenging enough, but the added stressor of having to add a new ADT feed for each new hospital partner can be overwhelming for a smaller hospital staff. And that doesn’t even scratch the surface of other feeds and integrations beyond ADT that staff are required to fulfill.
Valley Presbyterian Hospital realized it needed additional resources — and support — to handle these competing priorities. By combining a robust integration engine with eFax®’s Managed Services, a dedicated team of skilled engineers who were able to provide regular interface and project management support, hospital staff were free to focus on core patient-related tasks.
The results? Valley Presbyterian Hospital staff now have the time and resources to set up new projects and interface builds, as more complex interface build efforts like CDPH Interfaces using web services like LAB ELR to Cal REDIE, for example, were conducted and completed in collaboration with eFax®’s Managed Services team. The organization is now better equipped to handle ongoing interoperability initiatives with the confidence that their staff is getting the proper support they rightfully deserve.
What eFax® Conductor can do for your healthcare organization
In fact, eFax® Conductor can do much more to create efficiencies for your workflows and improve your staff’s productivity — including the ability to integrate AI to transform unstructured documents, such as faxes, into structured data to auto-populate your patient records, and automatically take any next actions you’ve specified.
But eFax® Conductor’s true, game-changing value to organizations like yours is the fact that it can help your staff unify their fragmented workflows and meet all their daily data exchange needs through one simple, intuitive platform.
Data & Technology
Healthcare & Interoperability
