Federal agencies are being evaluated not just on what they deliver, but how efficiently they deliver it. The GAO’s 2025 High-Risk Series emphasizes that agencies are now being measured specifically on how technology supports mission-essential functions. Modernization is not about adding new technology, but improving service delivery.Fax remains embedded in many of these workflows. But the...

Each year, the federal government spends more than $100 billion on IT, and the GAO reports that about 80% of that budget goes toward just supporting and maintaining legacy systems, many of which no longer meet current operational and cybersecurity standards.The infrastructure hasn’t kept pace with modern practices, and that includes faxes. Fax remains a...