Company News
The Next Chapter for eFax® and Consensus
Consensus’ Advanced Data Transformation Solutions are Now Unified Under One Powerful, Industry-Leading Brand: eFax®
On November 5, 2025, we officially unveiled refreshed brand identities and a unified product portfolio, better reflecting our comprehensive capabilities and our commitment to driving future value for our customers.
In the nearly 30 years since the company was founded we’ve come a long way, from our origins as an alternative to traditional paper fax machines to our status as one of the global leaders in digital cloud fax. We transformed eFax from an online fax service into a robust, fully cloud-based platform transmitting billions of faxes and having served millions of customers.
We’ve grown to be a leader not just in cloud fax, but also in interoperability and digital transformation solutions, redefining how businesses of all sizes communicate and manage secure data exchange.
Our commitment to growth and innovation accelerated when Consensus Cloud Solutions spun off the eFax business from Ziff Davis, Inc. in October 2021. We’re moving “fax” far beyond its traditional definition and pioneering a future where fax is no longer a final delivery method, but the starting point for digital transformation, seamlessly integrating with modern protocols to unlock data’s full potential.
“eFax has been a trusted name for nearly three decades, helping countless organizations transition from paper-based fax processes to secure, digital document exchange, and we’re constantly innovating to keep pace with our customer and the industry’s demands for greater security and efficiency. Our brand refresh leverages that established market trust to unify our advanced solutions. We can now provide simpler, end-to-end digital exchange, making it easier than ever for the healthcare industry – especially rural and critical access providers – to achieve true interoperability.”
Johnny Hecker,
CRO and EVP Ops, eFax
Tackling Healthcare’s Biggest Data Challenge: Unstructured Documents
The healthcare industry operates on a massive volume of data, yet a significant portion remains unstructured – trapped in paper faxes, scanned documents, PDF’s, and handwritten notes. This fragmented data is a major obstacle to true interoperability, leading to:
Care Gaps
Delayed diagnoses and treatment due to inaccessible patient history
Administrative Burden
Staff spending countless hours manually keying in data
Higher Costs
Inefficiencies in billing, referrals, and prior authorizations
This is where eFax provides a critical solution. Our advanced data transformation technology moves far beyond simple document delivery.
Beyond Just eFax: A Trusted, Secure and Comprehensive Solution Suite for Digital Transformation
Our customers, who range from individuals and small businesses to the world’s largest healthcare and Fortune 500 companies, needed a simpler, more integrated experience to manage their document workflows, interoperability and digital transformation initiatives.
That’s why we unveiled a dynamic new refreshed brand identity that realigns our product portfolio by bringing Consensus-branded solutions under the powerful, proven, industry-leading name: eFax.
We’re making it easier than ever to access a comprehensive digital communication platform that combines:
Multiple Access Points
Apps, APIs, and web interfaces
Advanced Data Exchange
Modern protocols like FHIR, HL7, and Direct Secure Messaging
Intelligent Automation
AI-powered data extraction to manage any type of unstructured documents
eFax is Able to Meet More of Your Needs with Our Advanced Solution Suite:
The industry-leading enterprise cloud fax solution
FedRAMP High authorized cloud fax for government agencies
Intelligent Document Processing
Unified Healthcare Inbox
Healthcare Integration and Transformation Engine
Manage Healthcare Data Access and It’s Distribution
Electronic Signatures, HITRUST certified
Consensus Cloud Solutions, Inc. will remain the company’s parent company, publicly listed on NASDAQ as CCSI for investor continuity and as the universal home for employees.
Our History is a testament to continuous innovation and adaptation. Take a quick walk with us down memory lane:
JFAX.com goes public and propels electronic document transmission with its online faxing business. This online faxing business is soon branded eFax.
eFax features are expanded to include the ability to send faxes via a web interface (in addition to email), making the solution more comprehensive.
Introduction of eFax CorporateⓇ, offering enterprise-level technology for secure, large-scale faxing needs.
eFax is granted a patent for its internet fax technology, solidifying its position as an industry leader.
Launch of eFax Mobile Apps, enabling users to send and receive faxes on the go.
eFax becomes the first major cloud fax provider to receive HITRUST certification, considered by many to be the “gold standard” for compliance in healthcare.
Consensus Cloud Solutions, the provider of eFax, becomes an independent, public company through its spin-off from then parent company, J2 Global, setting the stage for accelerated growth in secure interoperability solutions.
Consensus acquires Summit Healthcare and adds its integration and transformation technology suite to the Consensus product portfolio.
eFax is integrated with Consensus’ advanced technologies to transform faxes into structured, actionable data to revolutionize workflows.
Consensus achieves FedRAMP® High Authorization for its government cloud faxing solution, ECFax® (powered by eFax), a monumental achievement reflecting the highest government standard for cloud security.
Consensus unveils a dynamic new refreshed brand identity that better reflects its capabilities and realigns its product portfolio under the eFax® banner.
The company continues to innovate and adapt with new features and integrations, maintaining its position as a leading provider of digital cloud fax, interoperability, and artificial intelligence solutions.
For media inquiries, please reach out to [email protected]
FAQ's
A: We’re updating our brand to bring our advanced data transformation solutions together under the eFax® banner. This includes the products previously known as Clarity, Conductor, Unite, Jsign, All Access and several others—now eFax® Clarity, eFax® Conductor, eFax® Unite, eFax® Jsign and eFax® All Access.
We’re also introducing a fresh identity for eFax that better reflects who we are—and where we’re headed.
A: We know that customers are looking for a team that can understand their unique business goals and provide integrated solutions that help them meet those goals. We also know that rapidly advancing technologies such as AI are making it possible to do more with unstructured data than ever before. Our brand refresh signals how we’re evolving to deliver a better experience.
A: No. Our legal entity, Consensus Cloud Solutions, remains the same, and all existing agreements remain in effect. If you receive invoices or statements from us, you may start seeing the eFax logo on those in addition to our legal name.
A: You can contact support by phone at 1 (323) 817-3202 or 1 (800) 810-2641, or by email at
You can contact sales by phone at 1 (323) 817-1155 or 1 (888) 532-9265, or by email at
If you are a former Summit Healthcare customer, you can also still use the online user guide at
https://support.summit-healthcare.com/support-login and the portal at https://direct.summit-
A: You can visit our refreshed website, efax.com, or you can reach out to support at the numbers or email address listed above.