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Using AI To Win The “Race To Yes” In 2026
According to Qualtrics, nearly half of customers say they will reduce or eliminate their spending with a company after a bad customer experience. In 2026 and beyond, this demand for high-quality experiences will likely continue to climb. As McKinsey’s 2025 State of Consumer report notes, “We anticipate that consumer tolerance for friction and inconvenience will continue to decrease while...