eFax How-Tos

How to Cancel Your eFax Account

We’re sorry to see you go!
If you need to cancel your account, you can easily do so online. Follow this comprehensive guide to cancel your eFax account smoothly and efficiently, ensuring a hassle-free experience.
Log into your eFax account, navigate to the settings, and select the cancellation option. Confirm your cancellation, and wait for an email confirming the process is complete.

Follow These 5 Easy Steps To Cancel Your eFax Account

*Note: – You must contact us by chat, phone (323-817-3207), or email to cancel if you have an annual plan, multiple fax numbers, or an outstanding balance. For your security, you will need your eFax number and the last four digits of your card on file to verify your account before canceling. – If you purchased eFax through iTunes, click here for online cancel instructions.

1. Log Into Your Account

Access your eFax account using your Log in credentials. This is the first step in initiating the cancellation process.

2. Navigate to Account Settings

In your account dashboard, locate the ‘Settings’ or ‘Account Management’ section. This is where you’ll find various options to manage your account details.

3. Confirm Your Cancellation

You may be asked to provide a reason for your cancellation. Follow the on-screen prompts to confirm your decision to cancel the service.

4. Receive Confirmation

After completing the cancellation, check your email for a confirmation message from eFax. This confirms that your account has been successfully canceled.

Detailed Steps for a Seamless Cancellation

1. Understanding Your Plan

Before proceeding with the cancellation, it’s crucial to understand the specifics of your eFax plan. Review any terms and conditions related to cancellation, such as potential fees or required notice periods. This knowledge will help you avoid any unexpected charges or complications during the cancellation process.

2. Backup Your Faxes

Ensure all your important faxes are securely backed up. This could involve saving digital copies to your computer or cloud storage, or printing physical copies for your records. It’s essential to do this before you lose access to your eFax account to maintain a record of your important documents.

3. Contact Customer Support

If you encounter any issues or have questions about the cancellation process, don’t hesitate to contact eFax’s customer support. They can provide guidance and assistance, ensuring that your cancellation goes as smoothly as possible.

4. Check for Confirmation

Once you’ve completed the cancellation process, it’s important to look for a confirmation email or notification from eFax. This is your proof that the cancellation has been successfully processed and that you will no longer be billed.

5. Review Final Statement

After your account is canceled, review your final billing statement from eFax. This ensures that there are no additional charges or outstanding fees. It’s a crucial step to confirm that your account is fully settled.

Can I Cancel My eFax Account?

Yes, you can cancel your eFax account. The process is straightforward and can be completed online. Simply follow the steps outlined above to cancel your account. If you encounter any difficulties or have further questions, eFax’s customer support is readily available to assist you. Here are some additional insights into the cancellation process that may be helpful:

Before finalizing your decision to cancel, consider if downgrading or changing your plan might better meet your needs. eFax offers various options that could be more suitable for your current situation.

A detailed walkthrough of each step in the cancellation process helps you navigate the system efficiently. This includes everything from logging into your account to receiving the final confirmation of cancellation.

After canceling your account, consider your next steps. This might involve exploring other fax services or understanding how to reactivate your eFax account in the future, should the need arise. For insights into the latest trends and forecasts in the fax services market, which can help inform your decision, you can refer to this comprehensive Fax Services Market Analysis Report.

  • Quick and easy cancellation process.
  • No hidden fees or complex procedures.
  • Accessible customer support for queries and assistance.
  • Flexible options to change or downgrade plans.
  • Immediate confirmation of account cancellation.
  • Option to reactivate your account at a later date.

What Our Customers Say About Us


Apple App Store


Google Play Store

Take Your Faxing To The Next Level

Final Thoughts on eFax Account Cancellation

Canceling your eFax account doesn’t have to be a complicated process. By following these steps, you can ensure a smooth transition, whether you’re moving to a different service or simply taking a break from online faxing. Remember, understanding your plan and the company’s cancellation policy is key to a hassle-free experience.

Related FAQs

Once your account is closed, you will no longer be able to access your fax documents. Be sure to save any important documents you want to keep before you cancel your account.

Your account will be closed at the end of your current billing cycle. You may continue to use eFax and access your faxes until then. (NOTE: If you are canceling during a free trial period, your account will be closed immediately.)

You will receive an email with a cancel confirmation number from Customer Service that confirms your account has been closed.

Unfortunately, you cannot suspend your account temporarily.

Please contact Customer Support via online chat. For your security, you’ll need your eFax number and the last four digits of your card on file to verify your account before canceling.

Yes! You can sign up for eFax again at any time. However, we can’t guarantee your previous fax number will be available to you.

If you’re considering canceling your eFax account to resubscribe later, it’s important to note that eFax does not support the option of temporarily suspending accounts. When you cancel, it is a permanent action. If you decide that you need the service again in the future, you will have to go through the process of creating a new account as you did originally.

Absolutely! If you decide to cancel your eFax subscription but realize you need the service again, you can easily sign up for eFax again. While we will gladly welcome you back, we cannot guarantee that your previous fax number will remain available. This is because once a subscription is canceled, the associated fax number returns to the pool and may be assigned to another user.

After you cancel your eFax account, access to your fax documents will no longer be available. This means you won’t be able to view or retrieve any faxes that were sent or received through your eFax account. Before you begin the cancellation process, it’s important that you save and back up any important fax documents you may need in the future.

If you know of an outstanding balance on your account, please contact our Customer Support team via online chat. They will guide you through the necessary steps to clear the balance and proceed with account closure. For your security and to ensure the integrity of your account, you’ll need to provide your eFax anytime.

To cancel your eFax account, first log in to your eFax web portal. Once you’re logged in, navigate to the “Account Details” section, which is located on the top navigation bar. After that, click on the “Billing” tab. In this tab, you will find a link labeled “Cancel My Account.” Clicking on this link will initiate the process of canceling your account.