Reducing Compliance Risk

Cloud Fax Changes the Game for Compliance

Highly regulated businesses require a secure cloud faxing solution

The Consequences of Poor Fax Compliance

Failing to protect your business’ security and the privacy and security of your customers can have devastating consequences.

A 300-Year-Old Reputation is Ruined

The Bank of Scotland, now part of Lloyd’s Banking Group, breached the Data Protection Act. They wrongly divulged pay slips, bank statements and account details, as well as private information about their customers such as their name, address and contact information to third-party organizations. They also divulged this information to a member of the public.

This mistake occurred because both parties had fax numbers that were just one number off from the intended recipient, an internal department within the bank. As a result, they were the subject of an investigation by the Information Commissioner’s Office (ICO) and faced a £75,000 fine.

300 Year Old Reputation

HIPAA Violation Results in a $400K Fine

A prominent hospital in New York City also found itself in hot water for failing to ensure that its fax services were secure. A staff member at Mount Sinai St. Luke’s faxed a patient’s highly sensitive protected health information (PHI) to that patient’s employer instead of to their personal post office box as requested. This resulted in a nearly $400K HIPAA settlement.

A Growing Problem

According to the Identity Theft Resource Center, in 2022, there were 1,802 data breaches. That’s just 60 short of the all-time record set in 2021. The International Data Corporation (IDC) reported that fax usage has increased by 82 percent in recent years. This means that more records and information than ever before could be at risk.

HIPPA Violation Results

Consequences are Becoming Harsher

As the risk of data breaches rises, the consequences of failing to properly secure sensitive information are becoming harsher. According to the Ponemon Group, the average cost of a single data breach is estimated at $4.45 million. This is a 66 percent increase over the previous cost. In addition to paying to secure your data, businesses may face other consequences, including fines from the Securities Exchange Commission (SEC).

Becoming Harsher
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eFax Corporate Compliance

The eFax Corporate family of products is designed to comply with a variety of financial security and privacy regulations, student education record privacy requirements and more.

eFax Secure and Sfax

eFax Secure and Sfax services are two maximum security products from the eFax Corporate portfolio. Both services automatically encrypt incoming faxes using AES 256-bit and notify the user’s account via email when a new fax is available. This email notification has a personal URL. When a user clicks the URL, a TLS connection to a secure HTTPS website is made. The user must then log in with their user ID and a strong password. Multi-factor authentification can also be required to view or download faxes. Encrypted and secure faxes can be stored indefinitely, reducing strain on local email servers or storage devices.

eFax Developer™

The eFax Developer™ Secure Fax API is designed for high-volume fax environments, including national pharmacy chains, payment processors, and other businesses that need to integrate fax into their production faxing workflow processes. eFax Developer implements TLS 1.2 encryption for faxes in transit, and AES-256 bit for faxes at rest in storage.

Why Companies Rely on eFax Corporate

eFax Corporate is an enterprise-level, cloud-based fax-by-email solution used by some of the world’s leading corporations.

Meet Strict Requirements for Secure Document Transmission

eFax Corporate’s portfolio of products each meets the stringent requirements for secure data transmission. This includes 256-bit encryption and certificate-based authentification via Transport Layer Security (TLS) v1.2, in compliance with the recommendations of the National Institute of Standards and Technology (NIST).

While the Payment Card Industry’s Data Security Standard (PCI-DSS) recently began requiring that anyone performing online credit card transactions secure their websites with a minimum of TLS v1.1, eFax Corporate has long been ahead of the curve with fully compliant and secure TLS v1.2. NIST recommends the Advanced Encryption Standard (AES) with a key strength of at least 128-bit, while eFax Corporate takes that to a higher level with encryption of 256-bit.

Secure Document Transmission

20 Different Fax Attributes Reported

eFax Corporate is unique from other online faxing services in that if offers 20 different tracking and reporting metrics. Fax Usage Reports include metrics like a user’s 12-month fax history, proof of delivery via Fax-Return and receipts with copies of sent faxes. Users Sent Fax Logs include information like the job number, account ID, client ID, receipts and more.

Hierarchical Administration Portal

In addition to exceeding compliance standards, eFax Corporate is also designed to meet customer needs. The “Admin Portal” has tools designed to enable administrators to easily add, delete or manage users, track inbound and outbound faxes, add billing codes and much more. Flexible role-based administration tools make it simple to add admins for specific purposes, with different levels of access.

Relevant eFax Features

Large file sharing

Simplify Large File Sharing

Healthcare documents can be large — often too large for email. With eFax, you can easily send up to 3GB of files to 20 colleagues.

Toll Free Numbers

Toll-Free Numbers and Easy Number Porting

Do you manage a local healthcare facility? A national one? Either way, you can get a local or toll-free fax number to match. Or you can port your existing fax number.

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Send and Receive Faxes by Email

Don’t worry about checking yet another app for new faxes. You can receive protected faxes right to your email and then send faxes by emailing directly to the recipient’s fax number.

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3rd Party Storage Integration

eFax makes it easy to store and organize faxes. If you don’t want to use the eFax cloud storage, you can easily integrate storage apps like Google Drive and DropBox.

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Related FAQs

See All FAQs

eFax is a modern digital faxing solution that operates over the internet, whereas traditional fax systems rely on physical fax machines and phone lines. With eFax, you can send and receive faxes using your email or a mobile app, making it more efficient and eco-friendly compared to traditional methods

No, eFax can be integrated with your existing equipment. You can access your eFax account from any device with an internet connection. Our IOS and Android apps make it even easier to fax on the go without having to upgrade your equipment.

Yes, eFax is a legitimate and trusted provider of online faxing services. It has been serving customers for years, offering secure and efficient fax solutions. Many businesses and individuals use eFax for their faxing needs.

The time it takes for a fax to be sent or received can vary depending on several factors, including the quality of your internet connection, the size of the fax, and the efficiency of the fax service provider. Typically, digital faxes are sent and received almost instantly, but in some cases, it may take a few minutes. If sending to a traditional fax machine, it may take longer as it depends on the recipient’s machine and phone line quality.