For Security reasons, cancellation requests are only handled via online chat or via phone between 9pm – 6pm Monday to Friday. You will need your eFax number and the last four digits of your card on file to verify your account before cancelling. Be sure to save any important documents you want to keep before you cancel your account. Once the account is closed, you will no longer be able to access your fax documents. You’ll receive an email from Customer Service confirming your account has been closed. Your account will remain until your cancellation request is confirmed.

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