Getting Started

How Do I Get Started With My eFax Account?

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Getting started with your new eFax® account is easy. There’s no special equipment to buy. Our innovative online fax service offers key features to help you accomplish essential tasks for your business. Take a look at the topics below to learn how to set up, navigate, and customize your eFax account so you can enjoy all the benefits of your eFax service.

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If you have an eFax Plus® or eFax Pro™ account, there are several easy ways to send faxes. Learn more about each method by clicking the links below:

eFax MyAccount is an easy-to-use, online interface for you to access and manage all aspects of your account.

To log into your eFax account:

  1. Go to www.efax.com
  2. Click Login in the top navigation bar.
  3. Enter your eFax® Number and PIN in the spaces provided.
      For example:
    • To log in using the U.S./Canada number +1 323 555 1234, type 13235551234.
    • To log in using the UK number +44 (0)20 7555 1234, type 442075551234.
  4. Click the Login button.
Finding your way around your eFax account is simple. Your eFax® MyAccount allows you to view faxes, send faxes, update your account information, use the Large File Share feature and more. Navigate Your MyAccount

Your eFax Password (PIN) is a 4-digit number you use to log in to your account. When you sign up, eFax automatically creates a PIN for you, but for security purposes you should change it on your first login.

To change your eFax password:

  1. Log in to eFax MyAccount.
  2. Click Account Details.
  3. Click the Profile tab.
  4. In the Password section, click Edit.
  5. Enter your Current Password, then New Password (followed by Confirm Password).
Change your billing details, such as credit card information, anytime from your MyAccount portal online. Learn more about updating your billing information
With eFax®, you can send and receive faxes from up to 5 email addresses per eFax number. Easily add, change or remove email addresses online. Learn more about how to fax from multiple numbers
You can easily customize various elements of your eFax account and service. For example, you can edit the details of your eFax profile anytime — name, contact email, PIN, phone numbers— change your default language, time and date preferences, default home page, the email addresses you can use to send and receive faxes, and the level of security applied to your faxes Learn more about customizing your account
You can add a fax number to your eFax account at your convenience. Our pool of available fax numbers is always expanding, and we now offer numbers in more than 4,000 cities in 50 countries. For a complete list of cities where fax numbers are available, click here. Add numbers to my account
If you have an existing fax number and want to continue using it with eFax, we can transfer the number over for you. See how to port your number over to eFax

You can add a fax number to your eFax account at your convenience. Our pool of available fax numbers is always expanding, and we now offer numbers in more than 4,000 cities in 50 countries. For a complete list of cities where fax numbers are available, click here.

Learn how to add an international fax number to your account

If you’re having any issues with your eFax Account, you can find the answer in the Troubleshooting portion of the Help Center.

Visit our troubleshooting section for answers to any problems you may have

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