Billing Support

Get answers to all your eFax® billing questions. Find out the costs of different plans, and how to add alternate credit cards and update billing information.

Prefer to speak to a live representative? Call our helpful customer service team, available 24/7, at (866) 761-8115.

Pricing Plans
eFax offers multiple pricing plans to give you options for sending and receiving faxes online. Find out more about eFax Plus and eFax Pro accounts.

Upgrade Your Plan
You can easily upgrade your current plan to get additional fax pages per month.

  1. Log in to eFax MyAccount.
  2. Click Update Account.
  3. Click the Preferences tab.
  4. Beside the Current Plan section, click Upgrade Plan.
  5. Select an upgrade option, and click Yes. Switch me to the above plan now!

Adding Alternate Credit Cards
eFax allows you to add additional credit cards to ensure continued service in case your primary card expires, or is lost or stolen.

  1. Log in to eFax MyAccount.
  2. Click Update Account.
  3. Click the Billing tab.
  4. In the Alternate Credit Card section, click Add.
  5. Enter your billing information and click Update.

Changing Your Billing Information
With eFax, you can easily add, edit, change, or remove your payment method at anytime.

To update your billing information:

  1. Log in to eFax MyAccount.
  2. Click Update Account.
  3. Click the Billing tab.
  4. In the Default Credit Card section, click Edit.
  5. Edit your billing information and click Update.

How to Cancel Your eFax Account

U.S. and Canada

We’re sorry to see you go! For your security, cancellation requests are handled only by phone or online chat.

You can contact us 24/7 by phone at (866) 761-8115 or via online chat.


Please Note:

  • You will need your eFax number and the last four digits of your card on file to verify your account before canceling.
  • You will receive an email from Customer Service confirming your account has been closed.
  • Once your account is closed, you will no longer be able to access your fax documents. Be sure to save any important documents you want to keep before you cancel your account.

International Customers

For an international customer service phone number, please find the country you're calling from in the list below:

You can also cancel by chatting with an online representative.

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