Get answers to all your eFax® billing questions. Find out how to add alternate credit cards, update billing information and more.
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With eFax, you can easily add, edit, change, or remove your payment method at anytime.
To update your billing information:
eFax allows you to add additional credit cards to ensure continued service in case your primary card expires, or is lost or stolen.
Conveniently view all your billing statements online with eFax.
To better suit your faxing needs, you can edit the reorder amount for usage charges right in your account.
To ensure continued service for high-volume users, eFax maintains a pre-paid Usage Balance in your account to cover additional fax page usage that exceeds what’s included in your plan.
This balance will be automatically replenished when it drops below $2.00.
Additional fax pages are billed in 100-page increments unless you change the reorder amount.
One fax page is considered a page that takes 60 seconds or less to send or receive.
Any unused pre-paid Usage Balance will remain in your account until it is depleted for up to six months.
You can easily upgrade your current plan to get additional fax pages per month.