- What personally identifiable information the Company collects.
- How the Company uses the information and with whom the Company may share users' information.
- What choices are available to users regarding collection, use and distribution of the information.
- What types of security procedures are in place to protect the loss, misuse or alteration of this information to the extent under the Company's control.
- How users can correct any inaccuracies in the information.
- How we will notify you of any changes to this Policy.
- The Company's participation in the Safe Harbor program.
- The Company's data retention practices.
1. Information Collection
The Company collects information from its users at several different points on the Site and through the Services, both directly from users (including through interactions with Customer Service and Sales) and through the use of technologies such as cookies, log files and clear gifs.
In order to use the Services, you must first complete the registration process. During registration you are required to provide contact information (such as name, phone number and email address), and we will provide you with a PIN. We use this registration information to provide the service, and to contact you with updates about the Services and other services that may be of interest. We may request or require that users provide general demographic information (such as job title and industry), so we can provide a more personalized experience. Paying users must also provide payment information (such as a credit card number and expiration date). This information is used for billing purposes and to process users' orders. If we have trouble processing a user's order and/or collecting payment, the contact information is used to contact the user. If you begin but fail to complete the registration process for eFax Services, we may contact you in an effort to help you sign up for eFax or send you other emails with details about eFax or other services that may be of interest. You can opt-out of receiving these emails by clicking on the opt-out link included in the emails.
- Test eFax
If you elect to use the Test eFax tool on the Site, you will automatically receive a sample fax by email. We may also send you other emails with details about eFax or other services that may be of interest. You can opt-out of receiving these emails by clicking on the opt-out link included in the emails.
- Entity Users; Free Users Who Use Entity Email Address
We may collect information pertaining solely to corporations, governmental or educational entities, or other businesses or not for profit entities, such as a company's address. We may use any such information without restriction. In addition, if you sign up as a free user using an entity email address, we have the right to disclose your email address to the owner of the URL associated with that email address in order to monitor compliance with and enforce the limitations of the eFax Free Service Usage; Fair Use Policy, as set forth in the eFax Customer Agreement.
- Log Files
Like most Web sites, our servers use log files to analyze trends, administer the Site, track users' movements in the aggregate and gather information to improve the user experience and the Services.
- Clear Gifs
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and we may use them to track the online movements of our users. Clear gifs are invisible on the page and are much smaller than cookies, about the size of the period at the end of this sentence. We may also use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of receiving promotional emails, please see the "Choice/Opt-out" section below.
We may store information that we collect through cookies, log files and clear gifs to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences and Services usage. We may also gather information about users and users' preferences from third parties. Please see the Third Party Intermediaries; Supplementation of Information section below. Consequently, information may be tied to users' personally identifiable information to improve the content of the Site for users, improve our Services and provide new services that are likely to be of interest to users and to direct pertinent product updates and marketing promotions to users if they have opted in to receive those promotions.
- Children's Privacy
We do not knowingly collect personal information from children under the age of 13. If we learn that we have personal information of a child under the age of 13, we will delete that information from our systems. For tips on protecting children's privacy online, please the FTC's Web site (http://www.ftc.gov/privacy/privacyinitiatives/childrens_educ.html).
2. Use of Personally Identifiable Information
- Legal, Security and Safety
The Company does not release personally identifying information about our users (other than as disclosed in this Policy) or monitor, edit or disclose the contents of users' private communications through the Services except where the Company in good faith believes that such action is necessary to: (1) comply with the law or where we have a good-faith belief that such disclosure is necessary to comply with a current judicial proceeding, a court order or legal process served on us; (2) investigate, prevent or take action regarding illegal activity; (3) protect and defend the rights or property of the Company; or (4) to protect the personal safety of our users or the public. For example, we may disclose personal information to law enforcement, other government officials or third parties in response to criminal or civil subpoenas. Sometimes, these subpoena requests come from our third party Internet, telecommunications and collocation providers all over the world who supply the network required for us to deliver our Services. In order to maintain the integrity of our network, we often cooperate with requests from these third party providers and/or requests from law enforcement or other governmental officials directed to these providers. In cases where the Company believes that disclosure of any information about a user (including account information) is necessary, we reserve the right to disclose all information in our possession about such user.
- Civil Subpoena Policy
To request user information from the Company in a civil case, you must lawfully serve the Company with a valid subpoena, court order, or search warrant, comply with all applicable federal, state, and other applicable laws, rules, and regulations, and agree to the Company's terms of compensation below. All civil subpoenas should be directed to: j2 Global, Inc.; Subpoena Department; 6922 Hollywood Boulevard; Suite 500; Los Angeles, CA 90028. The Company reserves all rights, objections, and entitlements with respect to any subpoena served on it, and may choose to notify any subscriber or other party whose information is sought. The Company additionally reserves the right to insist on reimbursement of its reasonable expenses incurred in responding to any subpoena, including without limitation all expenditures of internal staff time, copying and clerical expenses, and mailing expenses. The Company may invoice the person or entity submitting the subpoena following receipt and the subpoena proponent must make payment promptly, but in no event more than 15 days, after the invoice is sent. Checks should be made out to j2 Global, Inc.
- Provision of Services
Users should also be aware (and hereby agree) that certain technical processing of and access to fax messages and their content may be required to: (a) provide the Services, including without limitation, routing and indexing the messages; (b) conform to connecting networks' technical requirements; (c) prevent or minimize disruptions to the Services; or (d) conform to other similar requirements.
- Welcome Email and Special Offers
We send all new users a welcome email to verify their information (such as name and email address) and PIN. Users may occasionally receive emails promoting the Company's services and third party services that may be of interest to them ("Promotional Emails"). To opt-out of receiving these Promotional Emails, please see the Choice / Opt-out section below. We may also contact users by other communication channels such as telephone or mail using contact information provided by users or obtained from third party sources as set forth in the section on Third Party Intermediaries; Supplementation of Information below.
- Product Updates, Newsletters, Service Announcements
We might send you communications which contain usage tips, product updates or updates to the Customer Agreement or this Policy. If necessary, we will also send you Service-related announcements. For instance, if a Service is temporarily suspended for maintenance, we may send users an email. Users cannot opt-out of these non-promotional communications unless they deactivate their account.
- Customer Service
We communicate with users in reply to requests for assistance or regarding issues relating to users' accounts. We may reply via email, phone, Web chat, mail or other available method, in accordance with users' wishes.
- Abuse; Spam and Junk Faxes
The Company has a zero tolerance policy for abuse. While we cannot be responsible for external communications received through the Services, it is our intention to use all legally available means to prevent use of the Services for any illegal purpose, including but not limited to distribution and receipt of unsolicited commercial faxes ("junk faxes"). We also specifically restrict users from taking any actions which impose an unreasonable or disproportionately large load on the Company's resources. We ask that any users who are annoyed by receipt of such junk faxes or otherwise impacted by illegal use of the Services to please report such activity here.
- Third Party Intermediaries; Supplementation of Information
3. User Choices Regarding Collection, Use and Distribution of Personally Identifiable Information.
- Business Transitions
In the event the Company goes through a business transition, such as a merger, acquisition by another company or sale of a portion of its assets, users' personal information will, in most instances, be included as part of the assets transferred. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given a choice not to have their information used in this different manner, as described in the notification of changes section, below.
Free users are automatically opted-in to receive Promotional Emails. Free users who upgrade their accounts or cancel their free services may still receive such Promotional Emails until they opt out by clicking on the opt-out link included in Promotional Emails. Paying users may opt-out of receiving Promotional Emails by clicking the opt-out link included in Promotional Emails. We also utilize third party advertisers to display advertisements for our Services on other web sites. If you would like more information about receiving the Company's advertisements on other Web sites, or would like to opt out of this practice, please visit http://www.networkadvertising.org/optout_nonppii.asp.
This Policy applies solely to information collected by the Company through the Site, the Services and Customer Service. The Company has advertising and affiliate relationships with third party sites which drive interested parties to our Site. Information that is collected on their Web sites does not fall within this Policy. The Company may also have co-brand relationships with some Web sites. A Web site is a co-brand of the Company if it offers Company technology or services to its users under a different brand. The Co-Branded Web sites and third party sites will have their own privacy policies specific to each site, and the user should read them carefully before registration.
Periodically, users might be asked to participate in surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to respond or provide information. The requested information may include contact information (such as name and address) and demographic information (such as gender). Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Company's Services. Users' personally identifiable information will not disclosed or shared with third parties unless set forth in this Policy or we obtain your permission. We may use an intermediary to conduct these surveys, but the intermediary may not use users' personally identifiable information for any secondary purposes.
If users elect to use our referral service for informing a friend about our Services, we ask users for the friend's name and email address. The Company will automatically send the friend a one-time email on the users' behalf inviting them to visit the Company's Site. The Company stores this information for the sole purpose of sending this email and tracking the success of our referral program.
- Sweepstakes; Contests; Giveaways
Periodically, we might offer users an opportunity to participate in sweepstakes, contests and giveaways. Participation in these promotions is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information may include contact information (such as name and address) and demographic information (such as gender). Users' personally identifiable information will not disclosed or shared with third parties unless set forth in this Policy or we obtain your permission. We may use an intermediary to conduct these promotions, but the intermediary may not use users' personally identifiable information for any secondary purposes.
- Special Notification for California Residents
Individual users who reside in California and have provided their personally identifiable information to the Company may request once per calendar year information about Company's disclosures of certain categories of personally identifiable information to third parties for their direct marketing purposes. Such requests should be directed to the Chief Privacy Officer at firstname.lastname@example.org. Within thirty days of receiving such a request, we will provide a list of categories of personal information shared during the immediately preceding calendar year with other businesses for their direct marketing purposes, and the names and addresses of those third parties. The Company reserves its right to not respond to requests submitted other than to the email address specified in this section.
The Company takes every reasonable precaution to protect its users' information. When our registration/order forms ask users to enter their personally identifiable information, that information is protected with encryption software called SSL. Any activities after you log into your account are also encrypted with SSL.
While we use SSL encryption to protect personally identifiable information online, we also employ security measures to protect user-information off-line. All of our users' information, not just the personally identifiable information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerks or a Customer Service representative) are granted access to personally identifiable information. Finally, the Company servers that store personally identifiable information are in a secure environment.
5. Changing Your Personally Identifiable Information
If a user's personally identifiable information changes (such as phone, credit card or email), users can change their information by logging into their account on the Site. If users have cancelled their account, they must call Customer Service to change their personally identifiable information.
6. Notification of Changes
If, however, we change our Policy in a material way, we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have deleted/deactivated their account, then they will not be contacted if we change our Policy, nor will their personal information be used in this new manner.
7. Safe Harbor
The Company is a participant in the Safe Harbor program developed by the U.S. Department of Commerce and the European Union. We have certified that we adhere to the Safe Harbor Privacy Principles agreed upon by the U.S. and the E.U. For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce's Safe Harbor Web site. http://web.ita.doc.gov/safeharbor/shlist.nsf/webPages/safe+harbor+list
8. Data Retention
The time period for which we keep information varies according to how we use the information. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we do not retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.
Information About You
We ask you to provide information when you register for the eFax.com services. This information includes your name and email address, while other information such as mailing address and phone number remain optional.
If you send us correspondence, such as emails or letters, or if other users or third parties send us correspondence about your use of our services, we may collect such information into a file specific to you. We use information in the file we maintain about you, and other information we obtain from your current and past use of the service, to resolve disputes, troubleshoot problems and enforce our user agreement.
The Content of Your Transmissions
eFax.com acts as a passive conduit for the distribution and receipt of your fax transmissions and therefore will not monitor, edit, or disclose the contents of a Member's private communications unless required to do so by law or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on eFax.com; (2) protect and defend the rights or property of eFax.com; or (3) act under exigent circumstances to protect the personal safety of its members or the public. Member should also be aware (and hereby agrees) that certain technical processing of and access to fax and email messages and their content, eFax.com may be required to: (a) route the messages; (b) conform to connecting networks' technical requirements; (c) conform to the limitations of the Service; or (d) conform to other similar requirements.
We use industry-standard efforts to safeguard the confidentiality of your transmissions (as well as your personally identifiable information), such as firewalls and SSL technology. These are the same technologies that most websites use to safeguard credit card information and other personal information. However, that said, "perfect security" does not exist on the Internet (or anywhere, for that matter.)
Your Email Address
As part of our service, we will send to you your incoming fax transmissions, but in addition we may send to you periodic emails containing information about us, updates on new service features, service usage tips, information about third party services that are likely to be of interest to our members, and member satisfaction questions. In addition to the periodic emails, we may use your email address to send you administrative notices about your account (such as notices about pending activities).
Third Party Collectors of Information
Our policy only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, different rules may apply to their use or disclosure of the personal information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy customs and policies. In some instances we use third party providers of service who may collect information on our behalf in order to fulfill a service. In those instances, the use of your information is for service fulfillment only. However, the information provided may be used by the third party in aggregate. Since we do not control the privacy policies of third parties, we encourage you to ask questions before you disclose your personal information to others.
Nondisclosure Can't Be Guaranteed
Although eFax.com will take reasonable measures to exclude your name, mailing address, email address, account phone number, communications and other information from any disclosures, eFax.com may (and you fully authorize eFax.com to): (i) as you expressly direct eFax.com, release your email address to any other party you may specifically designate; (ii) as compelled by law, make disclosure of information related to you to the government or other third parties, pursuant to governmental authorities with the requisite jurisdiction such as federal or state courts or law enforcement agencies. In addition, you understand that, as with any transmission medium, there is a risk that third parties may unlawfully intercept or access transmissions or private communications.
Finally, it is our intention to use legally available means to prevent distribution and receipt of unsolicited commercial faxes ("junk faxes") through the service. You understand and acknowledge that distribution of junk faxes through the eFax.com service is prohibited, and at eFax.com's option and without further notice, eFax.com may use technologies and procedures, such as filters, that may monitor your communications and terminate junk faxes without delivering them. We would like to ask that any member that is annoyed by receipt of such junk faxes, please report such activity to eFax.com via our eFax.com support form so that we can attempt to prevent further junk faxes from the same source.
Help j2Global Stop Unsolicited Fax Advertising
Under the Telephone Consumer Protection Act of 1991, it is a violation of Federal law to transmit an unsolicited advertisement by facsimile. This means that it is illegal to send a fax unless the recipient has expressly agreed to receive faxes from the sender, or the sender and receiver have an existing business relationship.
In order to assist us in our effort to lead the fight against unsolicited facsimile advertisements, we ask that you please complete the form below and, as instructed, email us a copy of the offending fax advertisement. Upon receipt of your complaint form, we will take all appropriate action to cause the advertiser and, if different, the sender, to stop sending you fax advertisements.
Thank you for helping us stop illegal fax advertising.
Thank you for submitting your junk fax complaint. j2 Global Communications takes unsolicited fax advertising very seriously and is taking extraordinary efforts to combat this illegal activity. All junk fax complaints are investigated and cataloged in an effort to determine the identities of the sender and advertiser to take legal action where appropriate.
We thank you again for submitting this complaint and we will contact you should we require further assistance or information to stop this illegal practice.
Instantly search and locate your faxes with the new eFax searchable fax feature.
Available to paid subscribers in the eFax Message Center.