GotFreeFax vs eFax
Take a closer look at how these top online fax services compare.
GotFreeFax: What You Need to Know
Curious what sets eFax and GotFreeFax apart? First, let’s take a closer look at the services it has to offer.
GotFreeFax is an online fax software available directly through its website. Users confirm it’s simple to send faxes with GotFreeFax. However, it lacks the features other online fax services like eFax offer. For instance, users cannot receive faxes—they can only send them. In addition, users have reported that the faxes sent through GotFreeFax are lower-quality compared to other online fax services or even a traditional fax machine.
Compared to a more advanced online fax services, GotFreeFax is a limited service that may be best for a user who sends only a few faxes on occasion and who doesn’t need advanced features like the ability to receive a fax or add a digital signature.
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| 24/7 Support | |
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| Supports 170 Files Types | |
GotFreeFax Features
Without a mobile app, users are limited to using GotFreeFax’s website to send their faxes. This can make it difficult to use the service on mobile devices like tablets or smartphones.
Although GotFreeFax offers a free version, users can send just two faxes a day. Each of those two faxes is limited to just three pages. GotFreeFax also offers paid levels of service. One option is to pay per fax or prepay for faxes for your business. This means that a business can pay in advance for a certain number of faxes. Once the available fax credits have been used up, users will have to either seek another source for sending faxes or purchase additional fax credits.
With GotFreeFax, users receive limited customer service support. The company does not have a phone number that users can call. However, you can email them and wait for a response. GotFreeFax also has an FAQ page where many common questions are answered.
Try eFax and see how easy it is to send documents online.
GotFreeFax vs. eFax: What's the Difference?
Access to support: As we mentioned above, GotFreeFax offers limited customer support for users. This means if you have a question or run into a problem, you'll likely be left waiting. The company does offer a toll-free line that you can use to fax your questions. You can also email customer service. However, some previous users have reported that it can take GotFreeFax several hours or more to return your email. If you're on a time crunch to send an important fax and you run into an issue, this can be a major hurdle.
eFax offers more flexibility for customer support. You can reach a real agent via phone 24/7. Or if you prefer, you can use eFax's online chat function to speak to an agent. Email support is also available. If you're looking for a quick answer to common problems, both eFax and GotFreeFax have FAQ pages on their sites. GotFreeFax's website doesn't provide a complete overview of the service's features, while the eFax website does.
Variety of fax services: With GotFreeFax, users are limited to only sending faxes. The service lacks an inbound fax feature, making it incredibly limited, especially for businesses that frequently communicate via fax. Without the ability to receive faxes, customers using GotFreeFax do not get a permanent fax number.
With eFax's online fax service, users get both inbound and outbound faxing capabilities. This means that eFax can completely eliminate the need for a traditional fax machine. You can send, sign, receive and even store your faxes straight from any device with an internet connection. You also get a permanent fax number that you can share with customers, employees and others who need to send you faxes.
Flexibility offered by a mobile app: GotFreeFax is solely web-based. This means users have to go to the company's website to send their faxes. There is no mobile app at this time. Users looking to send faxes via a mobile device like an iPhone will have to use their phone's browser.
But with eFax, users can choose from mobile apps for both Android devices and iPhones, as well as a desktop app for use with desktops and laptops with Windows 10. With the eFax Messenger app, users can get access to a variety of online fax services.
Besides sending a fax, you can also add a custom cover page, sign your document digitally, mark up the document with notes, edit it, add annotations, create PDFs and more. The eFax app can even be used to fax directly from Microsoft applications—including Excel, PowerPoint and even Microsoft Word—using a print driver. You can integrate the eFax app with Microsoft Outlook and access any contact lists stored there.
Unlimited Storage: With GotFreeFax, users do not receive any storage options. In contrast, eFax offers unlimited fax storage. Your faxes are automatically stored in the cloud, where you can access them from any device at any time. You can even add custom keywords to your faxes to make them easier to find later on. Using the eFax Message Center, you can organize your faxes by putting them in folders or storing them by keyword.
All online retrievals are protected by your own user password, so you never have to worry about the wrong person gaining access.
File sharing options: Not all faxes are simple PDFs. Faxes can come in a variety of file types. eFax understands this. For that reason, users have the option to send and receive different file types. This includes not only PDFs, but also TIFFs, PNGs, DOCs and many more. eFax also allows users to share large files, like audio clips, high-res images and presentations. Your files can be as large as 3GB or any size if they are stored in a zipped file.
But with GotFreeFax, users are only able to send PDFs, DOCs and JPGs. This limits your ability to send the faxes you need without first converting them to one of these three file types.
eFax vs. GotFreeFax: Which Is the Better Option?
With eFax, users get 24/7 customer service support with several communication options. Talk to a live agent over the phone or via chat. Send an email and get a quick response. To see for yourself what previous users had to say about eFax support, check out the eFax reviews page.
Try eFax and see how easy it is to send documents online.
What people are saying about GotFreeFax
Why Should I Choose eFax over GotFreeFax?
While GotFreeFax provides limited online faxing solutions for those who need to send a single fax, the lack of storage, no integration with third-party apps and inability to receive faxes make it a poor option for businesses and individuals who need to send and receive multiple faxes.
What People are Saying About eFax
