GotFreeFax vs eFax

Customer service: GotFreeFax only offers a toll-free fax line or an email address for customer service. Some reviews said it could take GotFreeFax a few hours to return an email. For eFax users, there are a few more options for customer service. Agents can be reached by phone, email or chat anytime. Both GotFreeFax and eFax offer users an FAQ on their websites. However, eFax provides an extensive overview of features in its help center, while GotFreeFax does not.

Types of fax service: GotFreeFax only offers outgoing fax service. Businesses are not given a permanent fax number. It also does not provide any inbound fax options. That can severely limit the functionality if a business needs to receive faxes. Users of eFax have the option of both inbound and outbound faxing services. eFax gives companies a permanent fax number, which helps show they are an established business.

Mobile Apps: GotFreeFax is a web-based faxing program. It does not have a mobile app. eFax has apps for iPhone and Android. Users can also download a desktop fax app that allows them to use the service from a Windows 10 PC. The eFax Messenger app includes a full range of options, including custom cover pages, electronic signatures, fax markup tools, editing tools for annotation, PDF creation, fax-imaging and more. Users can fax directly from various Microsoft applications like Microsoft Word, Excel or PowerPoint using a print driver. The eFax Messenger app also integrates with Microsoft Outlook allowing users to access contact lists.

Storage: GotFreeFax does not let users save documents, where eFax has robust storage features. Users have lifetime storage for most faxes. All faxes are stored in the cloud, and the eFax online retrieval system allows for searches in the eFax Message Center. In the message center, users can organize faxes with tags or by placing them in folders. The online retrieval is secured and protected by a user password.

Files and file sharing: eFax users benefit from having the ability to send many different types of files. Those types include PDFs, TIFFs, DOCs, PNGs and more. GotFreeFax only allows users to send three types of files: PDFs, DOCs and JPGs. With eFax, users are also allowed to share large files. That includes files like presentations, audio clips and high-resolution images. The files can be as large as 3GB at a time and be in any file format or a zipped file.