Why should I choose eFax over GotFreeFax?
Customer Service: There's no comparison between eFax and GotFreeFax for customer support. If you need help, eFax will provide multiple ways to get it 24/7. You can also use the detailed content on the eFax website to answer questions. GotFreeFax will accept emails or a contact form found on its website. However, several reviewers said it took multiple hours to get an email back, so it might be a good fit for users who need answers quickly. There is a technical help service provided to paid users.
Sending and receiving faxes: Do you need to send and receive faxes? GotFreeFax does not have the inbound option, so you wouldn't be able to receive any faxes. eFax provides both inbound and outbound faxing and many more features to make the process easy. GotFreeFax also does not provide you with a fax number, while eFax does.
Storage and retreival options: Users do not get any storage with GotFreeFax, so they will need to store and retrieve faxes on a separate system. eFax users enjoy lifetime storage. They can tag and place faxes in a folder to easily find them in the eFax Message Center portal. That system also helps to save storage on other apps.
Third-party integrations and compatibility: GotFreeFax does not integrate with any third-party software or apps, according to its website. Meanwhile, eFax integrates with several third-party apps. It also provides a Windows 10 PC app, eFax Messenger. The app allows users to fax directly from Microsoft Word, Excel or PowerPoint from a print driver. It also integrates with Microsoft Outlook to access the address book and other information.
Mobile: The eFax app is available for Apple iOS or Android downloads, allowing users to send and receive faxes from smartphones. Users get full features with the app, including custom cover pages, electronic signatures, editing tools, the ability to create PDFs and more. There is no mobile app for GotFreeFax.