An Overview of GotFreeFax

GotFreeFax is a web-based fax software program. Users can only access it from the company website. It is well-regarded for its simplicity in sending faxes. However, users cannot receive inbound faxes or access the robust features found on many other GotFreeFax alternatives like eFax. Some reviewers have said that GotFreeFax sent lower-quality faxes. While GotFreeFax has carved out a niche with users that send a minimal amount of faxes, it lacks the standard and custom features, and third-party integrations, that a heavier user of faxing software may require. For example, there is no storage on GotFreeFax. There also is no mobile app. Users can pay for multiple levels of service. You are only allowed to send two faxes per day at the free level, with each send having a three page maximum. It offers a pay-per-fax service and a prepaid service for businesses. GotFreeFax does not provide 24/7 coverage for customer service (and no phone service at all), but users can email the company or use the FAQ page. Here's a look at GotFreeFax vs. eFax.

Send Faxes
Receive Faxes
24/7 Support
Mobile App
Fax Storage
Supports 170
Files Types

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What is the difference between GotFreeFax and eFax?

Customer Support

Customer service: GotFreeFax only offers a toll-free fax line or an email address for customer service. Some reviews said it could take GotFreeFax a few hours to return an email. For eFax users, there are a few more options for customer service. Agents can be reached by phone, email or chat anytime. Both GotFreeFax and eFax offer users an FAQ on their websites. However, eFax provides an extensive overview of features in its help center, while GotFreeFax does not.

Dedicated fax numbers

Types of fax service: GotFreeFax only offers outgoing fax service. Businesses are not given a permanent fax number. It also does not provide any inbound fax options. That can severely limit the functionality if a business needs to receive faxes. Users of eFax have the option of both inbound and outbound faxing services. eFax gives companies a permanent fax number, which helps show they are an established business.

Multiple fax numbers icon

Mobile Apps: GotFreeFax is a web-based faxing program. It does not have a mobile app. eFax has apps for iPhone and Android. Users can also download a desktop fax app that allows them to use the service from a Windows 10 PC. The eFax Messenger app includes a full range of options, including custom cover pages, electronic signatures, fax markup tools, editing tools for annotation, PDF creation, fax-imaging and more. Users can fax directly from various Microsoft applications like Microsoft Word, Excel or PowerPoint using a print driver. The eFax Messenger app also integrates with Microsoft Outlook allowing users to access contact lists.

Storage and retrieval icon

Storage: GotFreeFax does not let users save documents, where eFax has robust storage features. Users have lifetime storage for most faxes. All faxes are stored in the cloud, and the eFax online retrieval system allows for searches in the eFax Message Center. In the message center, users can organize faxes with tags or by placing them in folders. The online retrieval is secured and protected by a user password.

Desktop support icon

Files and file sharing: eFax users benefit from having the ability to send many different types of files. Those types include PDFs, TIFFs, DOCs, PNGs and more. GotFreeFax only allows users to send three types of files: PDFs, DOCs and JPGs. With eFax, users are also allowed to share large files. That includes files like presentations, audio clips and high-resolution images. The files can be as large as 3GB at a time and be in any file format or a zipped file.

Why should I choose eFax over GotFreeFax?

Customer Service: There's no comparison between eFax and GotFreeFax for customer support. If you need help, eFax will provide multiple ways to get it 24/7. You can also use the detailed content on the eFax website to answer questions. GotFreeFax will accept emails or a contact form found on its website. However, several reviewers said it took multiple hours to get an email back, so it might be a good fit for users who need answers quickly. There is a technical help service provided to paid users.

Sending and receiving faxes: Do you need to send and receive faxes? GotFreeFax does not have the inbound option, so you wouldn't be able to receive any faxes. eFax provides both inbound and outbound faxing and many more features to make the process easy. GotFreeFax also does not provide you with a fax number, while eFax does.

Storage and retreival options: Users do not get any storage with GotFreeFax, so they will need to store and retrieve faxes on a separate system. eFax users enjoy lifetime storage. They can tag and place faxes in a folder to easily find them in the eFax Message Center portal. That system also helps to save storage on other apps.

Third-party integrations and compatibility: GotFreeFax does not integrate with any third-party software or apps, according to its website. Meanwhile, eFax integrates with several third-party apps. It also provides a Windows 10 PC app, eFax Messenger. The app allows users to fax directly from Microsoft Word, Excel or PowerPoint from a print driver. It also integrates with Microsoft Outlook to access the address book and other information.

Mobile: The eFax app is available for Apple iOS or Android downloads, allowing users to send and receive faxes from smartphones. Users get full features with the app, including custom cover pages, electronic signatures, editing tools, the ability to create PDFs and more. There is no mobile app for GotFreeFax.

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What people are saying about GotFreeFax

“GotFreeFax transmitted our test fax with low quality.” – Wire Cutter

"GotFreeFax is no replacement for more powerful fax options." – Tom's Guide

“Describing GotFreeFax as having "features' might be a little too generous. It's more defined by its utter lack of features.” – Chamber of Commerce

"Customer service is also lacking, as are some more advanced features. For a low-cost solution, GotFreeFax is adequate, but fails to match up with other competitors." – OnlineFax.org

“During our testing, we found it took hours for us to get a response to a question we emailed GotFreeFax's customer support, which could be too slow for some.” – Business News Daily

What People are Saying About eFax

Other Competitors

j2 Cloud Services, LLC is not affiliated with HelloFax, Nextiva, FaxZero, RingCentral, FaxPlus, Got Free Fax, or FaxBurner.

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