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Frequently Asked Questions
All you need to know about our market-leading online faxing service.
eFax is a paperless, cost-effective, outsourced alternative to fax machines and servers that enables businesses to send and receive faxes quickly, privately and securely by email. Access faxes anywhere via pc, laptop or wireless device and eliminate fax hardware, supplies and IT costs and headaches.
Each employee subscribing to eFax receives their own local or toll-free eFax number linked to their email address.
Receiving faxes: Faxes sent to your eFax number travel across the Public Switched Telephone Network (PSTN). eFax Corporate converts the fax to a TIF, PDF or EFX file, attaches it to an email and forwards it directly to the employee’s email inbox. For more info see “How do I receive faxes with eFax Corporate?”
Sending faxes: Faxes can be sent directly from your email inbox. If you don’t have email access, you can also send a fax by logging in to your account. For more info see “How do I send faxes with eFax Corporate?”
eFax Corporate offers each employee a unique local or toll-free eFax number linked to their email address. Faxes sent to this number are received directly in the employees email inbox.
When you receive a fax message with your new eFax fax number, it will arrive as an email in your inbox as a PDF or TIFF file attachment. Simply click or double-click on the email attachment to open your fax. For PDF’s you’ll need Acrobat Reader. For TIFF’s you’ll need eFax Messenger.
eFax Corporate provides several easy ways to send a fax.
Sending a fax by email
- Create a new email.
- Enter the fax number in the email address field followed by @efaxsend.eu
- Attach the documents to be faxed by selecting insert from the File menu. They will be faxed in the order they were attached.
- Click to send the email. You will receive a confirmation email when the fax has been delivered.
Note: You can fax most file types by email.
Sending a fax through My Account
Log in to My Account and click Send a Fax to send files as faxes from any computer, even if you don’t have access to your email account. Include the attachments you want to fax by clicking the browse button and selecting files stored on your computer. Fill out the form and click Send to fax the attachments.
Complete the online request form and a sales professional will contact you at your convenience. Rather talk to us? Call eFax Corporate Sales at 0800 689 0588.
*Activation fee, monthly service fee and included inbound pages are on a per number basis. Inbound rate per page is based on a local transmission. Inbound faxes to a toll free number are an additional 2 cents per page. Additional plans are available. These rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Graphic-intensive fax pages may take longer than 60 seconds and may be charged as multiple pages.
No. eFax is managed entirely in the cloud. Your business will not need to install or maintain any onsite hardware or software to operate our cloud faxing solution across your organisation.
Data & Fact Sheets
The Leading Secure Hosted Fax Service
Discovery how your IT team, and your entire organisation, can benefit from moving to the world’s leading cloud fax platform.
eFax Corporate Security Statement
Read the many industry-leading security processes we have developed to protect your fax data at all time for the life of your account.
Watch to learn how easy it is to send and receive faxes by email, how encryption plays into eFax's process, and more. Online fax service, or fax to email service, is the simple, cost effective cloud-base alternative to traditional fax machines and servers.
Secure Cloud Faxing
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Enterprise Cloud Faxing Solution
Digital Documents, Compliance and the Cloud
Learn how to ensure your organisation’s digital document transmissions and storage meet the demands of data privacy regulators.
Outsource Fax to the Cloud: The IT Manager’s Survival Guide
Gain insights into the three primary faxing models for businesses today — and find out which is right for your organisation.
Events and Webinars
Join the eFax Team at our next Trade Show, Webinar & Special Events
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