RingCentral vs eFax

See how these top internet fax services compare.

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An Overview of RingCentral

RingCentral is a communications company that offers a variety of products for small businesses and enterprise organizations. One of their product lines is an online faxing service. Customers can choose from a range of fax plans, based on the number of pages faxed each month. In addition to monthly subscriptions, users pay for additional pages over and above their plan page limits.

What is the difference between RingCentral and eFax?

Dedicated focus: RingCentral offers businesses several communications products, from voice services to faxing. Customers can select faxing as an individual service or part of a package. eFax specializes in offering a robust fax solution that involves ingoing and outgoing fax management, advanced productivity features like digitized signatures, and unlimited fax storage.

Electronic signing and management: RingCentral doesn’t currently offer the ability to sign or edit received faxes. eFax users have access to digital signature technology, including the ability to add their signature and annotate faxes. This eliminates several steps — such as printing, signing, scanning, and storing physical documents.

Storage: RingCentral stores up to 200 faxes in customers’ online inboxes. eFax offers unlimited fax storage and the ability to save faxes in encrypted file formats.

Customer Support: RingCentral offers 24/7 support through phone and a ticketing system. However, phone support is not available for its most economical plan. eFax offers all customers — regardless of subscription tier — 24/7 support options including phone, email, and chat for maximum flexibility.

Why should I choose eFax over RingCentral?

Customer Service: RingCentral offers support through a contact center and a ticketing system. However, phone support is not available at the lowest tier of service. All eFax customers have access to support agents who are reachable 24/7 via phone, email, or chat. Users who need a basic plan or want consistent service options, whether they scale up or down, can appreciate having access to eFax’s phone support.

Electronic Signature: Customers who are always on the go are increasingly looking for the ability to sign faxes from any device, whether it’s to close a deal or authorize a purchase order. RingCentral doesn’t currently offer digital fax signing features. eFax allows users to send and receive faxes from any device. In addition, customers can annotate, sign, and return faxes from within the eFax mobile app.

Customization: RingCentral offers many fax features that standard users need. eFax allows users to take advantage of features such as changing transmission speed, updating reference information, and support for more than 50 file formats.

Ongoing storage needs: Customers in certain industries may have requirements for ongoing fax storage. RingCentral stores up to 200 faxes in customers’ online accounts. eFax currently offers unlimited fax storage.

What People are Saying about RingCentral

"No phone support for starter level price plan. Some consumer complaints about customer service quality." – We Rock Your Web

"I also found RingCentral missing fax-specific functionality. Specifically, it lacks inbound and outbound fax management, so you can tag and search faxes, or at the least sort by inbound and outbound faxes. While the scheduling makes it easy to do high-volume faxes, the lack of fax management makes the service less conducive for a highly active fax line." – Tom’s Guide

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Why should I choose eFax over RingCentral?

Customer Service: Customers who seek support from HelloFax need to consult an FAQ or wait for an email response. Organizations that need dedicated, multi-channel support will benefit from eFax’s 24/7 team of support agents. They’re available via phone, email, and chat.

Productivity-focused solutions: Reviewers have commented that HelloFax incorporates gamification features into its design, such as offering free pages when a user takes actions like sharing the service on social media or creating a signature. eFax offers a wide array of faxing solutions that are tailored to users who are focused on achieving maximum productivity without distractions.

Mobile compatibility: HelloFax allows users to send faxes from their mobile devices by opening an email client and emailing the document. eFax offers a dedicated mobile app that’s designed to send, receive, and sign faxes on the go.