RingCentral vs eFax

Why should I choose eFax over RingCentral?

Customer Service: RingCentral offers support through a contact center and a ticketing system. However, phone support is not available at the lowest tier of service. All eFax customers have access to support agents who are reachable 24/7 via phone, email, or chat. Users who need a basic plan or want consistent service options, whether they scale up or down, can appreciate having access to eFax’s phone support.

Electronic Signature: Customers who are always on the go are increasingly looking for the ability to sign faxes from any device, whether it’s to close a deal or authorize a purchase order. RingCentral doesn’t currently offer digital fax signing features. eFax allows users to send and receive faxes from any device. In addition, customers can annotate, sign, and return faxes from within the eFax mobile app.

Customization: RingCentral offers many fax features that standard users need. eFax allows users to take advantage of features such as changing transmission speed, updating reference information, and support for more than 50 file formats.

Ongoing storage needs: Customers in certain industries may have requirements for ongoing fax storage. RingCentral stores up to 200 faxes in customers’ online accounts. eFax currently offers unlimited fax storage.

What People are Saying about RingCentral

"No phone support for starter level price plan. Some consumer complaints about customer service quality." – We Rock Your Web

"I also found RingCentral missing fax-specific functionality. Specifically, it lacks inbound and outbound fax management, so you can tag and search faxes, or at the least sort by inbound and outbound faxes. While the scheduling makes it easy to do high-volume faxes, the lack of fax management makes the service less conducive for a highly active fax line." – Tom’s Guide