An Overview of RingCentral

RingCentral is a communications company that offers a variety of products for small businesses and enterprise organizations. One of their product lines is an online faxing service. Customers can choose from a range of fax plans, based on the number of pages faxed each month. In addition to monthly subscriptions, users pay for additional pages over and above their plan page limits.

What is the difference between RingCentral and eFax?

Dedicated focus

Dedicated focus: RingCentral offers businesses several communications products, from voice services to faxing. Customers can select faxing as an individual service or part of a package. eFax specializes in offering a robust fax solution that involves ingoing and outgoing fax management, advanced productivity features like digitized signatures, and unlimited fax storage.

Electronic signing and management

Electronic signing and management: RingCentral doesn’t currently offer the ability to sign or edit received faxes. eFax users have access to digital signature technology, including the ability to add their signature and annotate faxes. This eliminates several steps — such as printing, signing, scanning, and storing physical documents.

Storage

Storage: RingCentral stores up to 200 faxes in customers’ online inboxes. eFax offers unlimited fax storage and the ability to save faxes in encrypted file formats.

Customer Support

Customer Support: RingCentral offers 24/7 support through phone and a ticketing system. However, phone support is not available for its most economical plan. eFax offers all customers — regardless of subscription tier — 24/7 support options including phone, email, and chat for maximum flexibility.

Experience the Difference

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Why should I choose eFax over RingCentral?

Customer Service: Customers who seek support from HelloFax need to consult an FAQ or wait for an email response. Organizations that need dedicated, multi-channel support will benefit from eFax’s 24/7 team of support agents. They’re available via phone, email, and chat.

Productivity-focused solutions: Reviewers have commented that HelloFax incorporates gamification features into its design, such as offering free pages when a user takes actions like sharing the service on social media or creating a signature. eFax offers a wide array of faxing solutions that are tailored to users who are focused on achieving maximum productivity without distractions.

Mobile compatibility: HelloFax allows users to send faxes from their mobile devices by opening an email client and emailing the document. eFax offers a dedicated mobile app that’s designed to send, receive, and sign faxes on the go.

What People are Saying about RingCentral

What People are Saying About eFax

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Other Competitors

j2 Cloud Services, LLC is not affiliated with HelloFax, Nextiva, FaxZero or RingCentral.

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