Nextiva vs eFax

See how these top internet fax services compare.

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An Overview of Nextiva

Nextiva is a technology company offering a variety of services to businesses and organizations. Customers can select from various solutions, including VoIP, backups, and CRM systems. Their faxing product is available at three levels of service: Single User, Small Business, and Business Pro. Each product offers tiered pricing and different page limits.

What is the difference between Nextiva and eFax?

Fax number availability: Nextiva allows users to port over an existing fax number or choose a new local fax number within the U.S. eFax offers a variety of fax number options to customers. These include porting over an existing fax number, or choosing from new local, toll-free, or international numbers.

Integration with file sharing programs: Nextiva doesn’t currently offer integration with external cloud-based services. eFax users can connect their accounts to cloud-based file storage programs such as Dropbox, Box, Google Drive, and iCloud. Customers can attach files directly from these services and hit send, making it easier to stay connected and productive from anywhere.

International faxing: Nextiva does not currently support international faxing. Businesses with vendors or customers worldwide can send and receive international faxes through eFax. With eFax, it’s also possible to get a local fax number in many international countries for maximum flexibility.

Why should I choose eFax over Nextiva?

Electronic signing and management: Increasingly, customers are seeking solutions that allow them to digitally sign and annotate their faxes. Nextiva doesn’t currently offer digital fax signature capabilities. eFax allows users to send and receive faxes from any connected device. With electronic signature features, it’s easy to review, sign, or annotate a fax with eFax so critical business is not delayed.

Customer Service: Nextiva customer service is available via phone, email, and limited chat hours. eFax makes it easy for customers to reach support agents 24/7, through a phone call, email, or online chat.

Fax storage: Nextiva stores customer faxes for six months, and then faxes are purged. eFax offers customers lifetime fax storage. Every inbound and outbound fax is stored. Users can tag them with keywords for easier filing and quickly retrieve files through the eFax mobile app or web portal.

What People are Saying about Nextiva

"You can create organizational rules for archiving — for example, creating folders and rules for contracts or personal faxes — but these are not logically accessible from any of the fax search and display screens. Instead, this feature is buried under profiles, where it’s less helpful. Ultimately, the poor interface design detracts from the overall presentation." - Tom's Guide

"User beware, though: The creators of HelloFax have built in plenty of gamification, too, which will be frustrating to professionals more interested in features and services that work now, and less interested in a rewards system based on sharing with friends or doing specific tasks." - PC Mag

"The interface lacks visual styling of competing services." – Tom's Guide