HelloFax vs eFax

See how these top internet fax services compare.

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An Overview of HelloFax

HelloFax is an online cloud-based faxing service targeting organizations and individuals who want to get rid of their fax machines. It offers a mid-level range of features, although reviews suggest that limited options for fax organization and filing may hamper high-volume users. Customers choose between five levels of service, with varying monthly or annual price points based on pages faxed each month. When users exceed their plan limits, they’re charged overage fees of 5 cents per additional page, which is totaled at the end of each month.

What is the difference between HelloFax and eFax?

Electronic signing and management: HelloFax and eFax both offer users the ability to annotate incoming faxes, which eliminates the need to print and scan documents. HelloFax allows users to edit and sign incoming faxes. eFax offers digital signature capabilities, including advanced features such as signing with a finger swipe and secure processing within the eFax mobile app.

Mobile Compatibility: eFax offers customers the ability to download a dedicated, customized mobile app that offers cutting-edge online faxing features from any connected tablet or smartphone. HelloFax doesn’t offer a mobile app, but users can email documents to a fax number using an email client on any device.

Fax Numbers: HelloFax lets customers port their existing fax number to the service or choose a fax number with a local area code. eFax offers customers the option to bring over an existing fax number or choose from an array of brand-supporting options, including local, toll-free, and international fax numbers.

Customer Support: HelloFax sends customers to an FAQ, with an additional email-based support option. eFax offers award-winning 24/7 customer support in a variety of formats, including phone, email, and chat-based support.

Why should I choose eFax over HelloFax?

Customer Service: Customers who seek support from HelloFax need to consult an FAQ or wait for an email response. Organizations that need dedicated, multi-channel support will benefit from eFax’s 24/7 team of support agents. They’re available via phone, email, and chat.

Productivity-focused solutions: Reviewers have commented that HelloFax incorporates gamification features into its design, such as offering free pages when a user takes actions like sharing the service on social media or creating a signature. eFax offers a wide array of faxing solutions that are tailored to users who are focused on achieving maximum productivity without distractions.

Mobile compatibility: HelloFax allows users to send faxes from their mobile devices by opening an email client and emailing the document. eFax offers a dedicated mobile app that’s designed to send, receive, and sign faxes on the go.

What People are Saying about HelloFax

“Its lack of organized fax tracking and indexing makes this a poor choice for high-volume users.” – Tom’s Guide

“User beware, though: The creators of HelloFax have built in plenty of gamification, too, which will be frustrating to professionals more interested in features and services that work now, and less interested in a rewards system based on sharing with friends or doing specific tasks.” – Tom’s Guide