HelloFax vs. eFax: Review and Comparison
See how these two popular faxing services match up.
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An Overview of HelloFax
HelloFax’s cloud-based faxing service allows both organizations and individuals to get rid of their old fax machines and avoid the need to print out documents. It lets you choose from a range of features, although there are limitations on file organization, which can be inconvenient for companies that need to store a large number of files.
HelloFax provides five service levels, with a variety of annual or monthly price points structured to meet the needs of different customer types. If a user accidentally goes over plan limits, HelloFax charges them at the end of the month—$0.05 for every page sent or received over the plan limit.
What is the difference between HelloFax and eFax?
Comparing two similar services—in this case, HelloFax and eFax—can help you determine which works best for the needs of your business. eFax and HelloFax share some similarities, but when looking closely at these two online faxing options, you will see some key differences that make eFax the better solution for many companies.
Electronic signing and management: HelloFax and eFax both offer users the ability to annotate incoming faxes, which eliminates the need to print and scan documents. HelloFax allows users to edit and sign incoming faxes. eFax offers digital signature capabilities, including advanced features such as signing with a finger swipe and secure processing within the eFax mobile app.
Mobile Compatibility: Another big difference between the two faxing platforms is mobile capability. HelloFax requires users to go through an email client to send and receive faxes on a device. With eFax, you can send faxes through email—plus, you get a dedicated app that can be downloaded onto any iPhone or Android device for a more direct faxing experience.
Fax Numbers: HelloFax lets customers port their existing fax number to the service or choose a fax number with a local area code. eFax offers customers the option to bring over an existing fax number or choose from an array of brand-supporting options, including local, toll-free, and international fax numbers.
Customer Support: When it comes to customer support, HelloFax requires users to connect with the customer service team through email or search through the website's FAQs for answers to common questions. So if you're in a hurry and you need to send that fax right now, these support channels might not work for you. On the other hand, eFax offers plenty of supportive online content backed by a dedicated customer support team available 24/7 by chat, email or phone.
Experience the Difference
Is eFax Better for My Business Than HelloFax?
There are four reasons HelloFax falls short when compared to eFax. Reasons customers choose eFax for their business include:
- Professional customer support: eFax’s multi-channel customer support team is available 24/7, every day of the week. So users can troubleshoot issues on their own if they want to, eFax offers how-to guides and FAQ content on the eFax site, but they’re also free to connect to a representative through email, phone or live chat.
- Convenient design and features: From faxing directly from your computer to the ability to organize and archive your faxes, eFax is designed to streamline faxing for business. Depending on your need, eFax allows you to get a local number or even keep your existing fax number. HelloFax only allows customers to port their existing number or choose a new local number. Aside from local, eFax has options for toll-free and international fax numbers.
- True mobile compatibility: On-the-go faxing is a deal-breaker for many professionals today. The eFax mobile app makes it easy for users to securely send and receive important documents quickly. Plus, because eFax is cloud-enabled, it allows users to find, retrieve, download or send faxes that are stored in the cloud and not even saved to their device.
- Reliable faxing services: Having a secure, reliable online faxing platform is a must for sending important, confidential documents. eFax sends faxes within seconds, and you get a delivery confirmation notification once the recipient has received your fax.
Common Customer Problems with HelloFax
Another frustration voiced by many customers is HelloFax’s unresponsive customer support. Some customers were charged surprisingly high costs while others complained about unsent faxes without any way to resolve the issue. Other customers said they had to spend hours trying to connect with HelloFax customer service, and some others kept being charged even after closing their accounts.
eFax, according to eFax reviews, is a more trusted solution for online faxing.