Why should I choose eFax over FaxZero?
Customer Service: FaxZero is a free service that’s supported by website advertising
or pay-per-fax customers. Their customer service options are limited, and include only
a detailed FAQ and a customer service email. eFax customers have access to customer service
agents 24/7. Customers can choose between calling a U.S.-based call center, sending an
email, or live chatting with agents.
Complete Fax Solutions: FaxZero limits customers’ ability to send faxes. eFax
provides an integrated suite of faxing solutions, including sending and receiving faxes,
annotating them, storing them, and more.
Storage: FaxZero purges fax documents three days after transmission. eFax provides
customers with lifetime document storage and helpful fax tagging features for easy archive
retrieval as well as compliance with a variety of industry regulations related to data
storage. eFax also provides the ability to integrate with third-party storage providers,
including Dropbox, iCloud, and Google Drive.
Security: eFax offers security features, including 256-bit with Optional Enhanced
Security and multiple encryption methods to secure the faxes you send while they’re in
transit. FaxZero notes in their FAQ that outbound faxes are protected with TLS or SSL,
and that they update their servers for protection. For customers who activate enhanced
security enjoy a higher level of security than receiving faxes by email. eFax’s personal
inboxes help keep faxes private, while some reviewers have noted security concerns with
FaxZero if users leave their browsers open or unattended.