FaxZero vs eFax

See how these top internet fax services compare.

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An Overview About FaxZero

FaxZero is an online fax service that allows users to send digital faxes. It is a browser-based tool that does not allow users to receive faxes. Customers choose between two levels of offerings: the Free Fax plan, which includes FaxZero branding on fax cover pages on up to five faxes per day, or the Almost Free Fax plan, which requires users to pay to eliminate FaxZero branding or to send more than five faxes daily.

What is the difference between FaxZero and eFax?

Inbound and Outbound Faxing: FaxZero offers the ability to send faxes online, but not to receive them. eFax users receive a dedicated fax number and have the ability to send and receive faxes at any time.

Mobile Compatibility: eFax offers users the ability to download a customized mobile app to send, receive, sign, and annotate faxes on any connected device. FaxZero is only accessible via a web browser.

Added Features: FaxZero allows users to send faxes with basic functionality. eFax also offers a range of online fax management tools as well as inbound fax capability with, toll-free and local numbers, mobile apps, contact book management, fax editing tools, electronic signature, lifetime storage, third-party cloud storage integration, fax cover pages, and enhanced security standards.

Customer Support: eFax offers 24/7 customer support by phone, email, and live chat. FaxZero directs customers to an FAQ page, with an option to contact them by email if customers are not able to resolve their concerns with the FAQs.

Why should I choose eFax over FaxZero?

Customer Service: FaxZero is a free service that’s supported by website advertising or pay-per-fax customers. Their customer service options are limited, and include only a detailed FAQ and a customer service email. eFax customers have access to customer service agents 24/7. Customers can choose between calling a U.S.-based call center, sending an email, or live chatting with agents.

Complete Fax Solutions: FaxZero limits customers’ ability to send faxes. eFax provides an integrated suite of faxing solutions, including sending and receiving faxes, annotating them, storing them, and more.

Storage: FaxZero purges fax documents three days after transmission. eFax provides customers with lifetime document storage and helpful fax tagging features for easy archive retrieval as well as compliance with a variety of industry regulations related to data storage. eFax also provides the ability to integrate with third-party storage providers, including Dropbox, iCloud, and Google Drive.

Security: eFax offers security features, including 256-bit with Optional Enhanced Security and multiple encryption methods to secure the faxes you send while they’re in transit. FaxZero notes in their FAQ that outbound faxes are protected with TLS or SSL, and that they update their servers for protection. For customers who activate enhanced security enjoy a higher level of security than receiving faxes by email. eFax’s personal inboxes help keep faxes private, while some reviewers have noted security concerns with FaxZero if users leave their browsers open or unattended.

What People are Saying about FaxZero

"FaxZero is a lightweight option for faxing that’s viable if you have limited and infrequent faxing needs, but not a great choice for heavier faxing loads. Nor is it an option if you need to receive faxes, as you won’t get a fax number to call your own. While FaxZero is simple and free to use (at least in North America), it lacks any of the polish, depth and niceties of centralized inboxes and trackable accounts." - Tom's Guide

"Would we recommend FaxZero for the small business? Probably not. The system doesn't have a lot of needed features, such as email integration and more. Also, we did have some questions about security, such as what happens to your fax if you leave the browser open." - BestCompany.com

"FaxZero is a bare-bones fax service, with no options for receiving faxes or for faxing from your mobile devices." - PCWorld