FaxBurner vs eFax

Customer service: FaxBurner offers an email or telephone number for customer service, and says it tries to respond to all customers within 24 hours. eFax offers award-winning customer support 24/7. Users can reach an eFax agent anytime via phone, email or chat. There’s also a FAQ on the eFax website and several pages of content explaining each feature.

Dedicated fax numbers: While both FaxBurner and eFax offer you a permanent fax number, only eFax gives you a free local or national toll-free number in the lowest plan. FaxBurner gives you a disposable fax number that can only receive faxes for 24 hours before it expires in its lowest tiered plan, and then you’ll get another number when you need it. eFax provides companies with a permanent fax number no matter what plan is purchased. That shows customers they are dealing with an established company.

Multiple fax numbers: Along with customer service, the number of fax numbers is a critical difference between FaxBurner and eFax. While FaxBurner allows one number to fax from email or a mobile device, eFax allows you to have up to 10 fax numbers on one account. Users can also bring over an existing fax number with eFax.

Storage and retrieval: FaxBurner stores faxes on the user’s mobile device. eFax offers users lifetime storage for almost every inbound and outbound fax. The faxes are stored in the cloud until you choose to stop your subscription. eFax also offers a convenient way to retrieve faxes through the online retrieval feature. The online retrieval allows you to search for your faxes in the eFax Message Center, which is secure and protected by your password. You can create tags or folders to help you store your old faxes in the setup that makes the most sense for you. Both fax software programs allow third-party integrations for storage. You can fax directly from your cloud storage app with eFax.

Desktop support: While eFax and FaxBurner both have apps for iPhones and Androids, eFax also has a desktop fax app that allows you to edit and send your faxes from a Windows 10 PC. The eFax messenger app includes custom cover pages, fax markup tools, electronic signatures, fax-imaging and editing tools for annotation, PDF creation and more. Users can fax directly from various Microsoft applications like Microsoft Word, Excel or PowerPoint using a print driver. The eFax Messenger app also integrates with Microsoft Outlook. That feature allows you to access your address book and other important resources.

File sharing: eFax allows users to share large files like presentations, high-resolution images and audio clips that are too large for email. Users can share files that are as large as 3GB at a time, including those in any file format and zipped files. Users do this by sending a secure link to up to 20 email addresses at once. Senders will receive an email notification when the file is downloaded. The large filing sharing feature allows users to save time, collaborate more smoothly and save money. Users do not have to purchase a FTP solution for managing large files. Plus, there’s no need for purchasing or worrying about storage as the files are stored on eFax’s servers and will be ready for download whenever needed.