An Overview of FaxBurner

FaxBurner is an online fax software program used on an iPhone or Android device to send and receive faxes via the internet. FaxBurner specializes in mobile faxes and targets users who want to fax from a phone but may not need a robust fax solution. It offers several features for mobile faxing, although it lacks a desktop platform and has been unreliable for some users, according to its reviews. Other reviews also have mentioned poor customer service. FaxBurner customers are offered three levels of service, but you do not get a permanent fax number for inbound faxes in the lowest tier. The payment plans have varying price ranges and limits on how many outbound/inbound faxes can be sent and received every month. There are a number of FaxBurner alternatives. Here’s a look at FaxBurner vs. eFax.

Mobile App
24/7 Support
Permanent Fax
Number
Multiple Fax
Numbers
Cloud Storage
for Faxes
Desktop Fax
App

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What is the difference between FaxBurner and eFax?

Customer Support

Customer service: FaxBurner offers an email or telephone number for customer service, and says it tries to respond to all customers within 24 hours. eFax offers award-winning customer support 24/7. Users can reach an eFax agent anytime via phone, email or chat. There’s also a FAQ on the eFax website and several pages of content explaining each feature.

Dedicated fax numbers

Dedicated fax numbers: While both FaxBurner and eFax offer you a permanent fax number, only eFax gives you a free local or national toll-free number in the lowest plan. FaxBurner gives you a disposable fax number that can only receive faxes for 24 hours before it expires in its lowest tiered plan, and then you’ll get another number when you need it. eFax provides companies with a permanent fax number no matter what plan is purchased. That shows customers they are dealing with an established company.

Multiple fax numbers icon

Multiple fax numbers: Along with customer service, the number of fax numbers is a critical difference between FaxBurner and eFax. While FaxBurner allows one number to fax from email or a mobile device, eFax allows you to have up to 10 fax numbers on one account. Users can also bring over an existing fax number with eFax.

Storage and retrieval icon

Storage and retrieval: FaxBurner stores faxes on the user’s mobile device. eFax offers users lifetime storage for almost every inbound and outbound fax. The faxes are stored in the cloud until you choose to stop your subscription. eFax also offers a convenient way to retrieve faxes through the online retrieval feature. The online retrieval allows you to search for your faxes in the eFax Message Center, which is secure and protected by your password. You can create tags or folders to help you store your old faxes in the setup that makes the most sense for you. Both fax software programs allow third-party integrations for storage. You can fax directly from your cloud storage app with eFax.

Desktop support icon

Desktop support: While eFax and FaxBurner both have apps for iPhones and Androids, eFax also has a desktop fax app that allows you to edit and send your faxes from a Windows 10 PC. The eFax messenger app includes custom cover pages, fax markup tools, electronic signatures, fax-imaging and editing tools for annotation, PDF creation and more. Users can fax directly from various Microsoft applications like Microsoft Word, Excel or PowerPoint using a print driver. The eFax Messenger app also integrates with Microsoft Outlook. That feature allows you to access your address book and other important resources.

File sharing icon

File sharing: eFax allows users to share large files like presentations, high-resolution images and audio clips that are too large for email. Users can share files that are as large as 3GB at a time, including those in any file format and zipped files. Users do this by sending a secure link to up to 20 email addresses at once. Senders will receive an email notification when the file is downloaded. The large filing sharing feature allows users to save time, collaborate more smoothly and save money. Users do not have to purchase a FTP solution for managing large files. Plus, there’s no need for purchasing or worrying about storage as the files are stored on eFax’s servers and will be ready for download whenever needed.

Why should I choose eFax over FaxBurner?

Customer Service: If a company needs dedicated support inside or outside business hours, eFax is the choice. eFax has agents available 24/7, and available for phone, email or chat. eFax also has a robust website with an FAQ and various sections related to explaining product features. FaxBurner does offer phone and email support for accounts, but it does not guarantee it will return all inquiries within 24 hours.

Storage and retrieval options: FaxBurner allows users to store faxes on mobile devices. However, eFax offers lifetime storage and the ability to store and send from a third-party cloud storage solution or the eFax Message Center portal. The storage is good for the lifetime of the subscription. That will save space on mobile devices while also making it easy to find old faxes. All faxes can be organized by folders or tags so users can find them easily.

Mobile and desktop use: eFax presents a FaxBurner alternative that has options for where a user can send a fax. While both allow you to use an iPhone or Android device, only eFax allows you to use a Windows 10 PC through its native eFax Messenger app. This flexibility allows users to work from both a desktop and a mobile device. FaxBurner works on a mobile device and requires integrating your computer’s fax software (which is not available on Macs). That means extra setup and onboarding steps for the user. The eFax Messenger app makes users more efficient and productive because of the ability to access Microsoft apps to create faxes and fax directly.

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What people are saying about FaxBurner

"A miss is that while FaxBurner is quite mobile focused with its iOS and Android apps, there is little support for any desktop platforms, including ubiquitous Windows, other than to use the fax to email workaround." – TechRadar

“But the service is extremely limited. You can send only PDF or TIFF files. You can fax only from your computer over email (there’s no web portal), which is awkward. The quality of the test faxes we sent was poor... The company also never responded to our three customer-support email requests. Burned.” – Wirecutter

What People are Saying About eFax

Other Competitors

j2 Cloud Services, LLC is not affiliated with HelloFax, Nextiva, FaxZero, RingCentral, FaxPlus, Got Free Fax, or FaxBurner.

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