Why should I choose eFax over FaxBurner?
Customer Service: If a company needs dedicated support inside or outside business hours, eFax is the choice. eFax has agents available 24/7, and available for phone, email or chat. eFax also has a robust website with an FAQ and various sections related to explaining product features. FaxBurner does offer phone and email support for accounts, but it does not guarantee it will return all inquiries within 24 hours.
Storage and retrieval options: FaxBurner allows users to store faxes on mobile devices. However, eFax offers lifetime storage and the ability to store and send from a third-party cloud storage solution or the eFax Message Center portal. The storage is good for the lifetime of the subscription. That will save space on mobile devices while also making it easy to find old faxes. All faxes can be organized by folders or tags so users can find them easily.
Mobile and desktop use: eFax presents a FaxBurner alternative that has options for where a user can send a fax. While both allow you to use an iPhone or Android device, only eFax allows you to use a Windows 10 PC through its native eFax Messenger app. This flexibility allows users to work from both a desktop and a mobile device. FaxBurner works on a mobile device and requires integrating your computer’s fax software (which is not available on Macs). That means extra setup and onboarding steps for the user. The eFax Messenger app makes users more efficient and productive because of the ability to access Microsoft apps to create faxes and fax directly.