1. How do I change my username/password?
You can change your username and password at anytime to protect the security of your Online fax program account. To change your password, log in to your account with your username and password at www.efax.com/rapidfax. Once you have logged in, click the "Settings" icon located at the top right-hand side of the screen. Click the "General Settings" tab and enter your new username and/or password as desired.
2. How do I enable Sender Policy Framework (SPF) which is required to send faxes by E-Mail?
Note: The SPF requirement only affects sending faxes through E-Mail. You can still send faxes using the website or our fax apps regardless of SPF status.
If you attempt to send faxes by E-Mail your faxes will fail if your email is not SPF enabled. Note: If you use the following email domain service providers, you should likely already be set up with SPF enabled
The SPF requirement protects against someone spoofing your E-Mail address(es) It also adds another layer of security against phishing attacks and spam E-Mail.
Here's a short video explaining how SPF works: https://youtu.be/WFPYrAr1boU
Why did we make this change?
We are adopting this standard to protect against someone spoofing your email address(es) It also adds another layer of security against phishing attacks and spam email.
As a reminder this applies to sending faxes by email ONLY, all other forms of faxing have not changed. You can still send faxes via the website or mobile apps.
For more details on enabling SPF, see:
Note: As an alternative solution, you may also add a Gmail account to your list of eligible send email addresses.
Private faxing straight to email
Faxes are received in your email box. Since only account holders have access to online fax messages, you can determine who reads them and when they are read. The risk of sharing sensitive information or losing messages is eradicated.
SSL encrypted faxing through the web interface
Send and receive faxes securely via our SSL-encrypted website.
Users have the option of password-protected online fax accounts.