Why fax will continue to be the preferred communication in business

If there is one thing business owners want, it is for their communication methods to be reliable. Without the ability to communicate with customers, suppliers and so forth, businesses would struggle to survive. Fax machines, invented in the 20th century, are often considered “old-fashioned”, but they aren’t going out of style. In fact, fax is adapting to suit the needs of modern consumers. Adaption is the key to survival, so it’s safe to say the fax isn’t going anywhere!


Countless businesses continue to prefer this method of communication thanks to its reliability. In traditional fax machines, as long as the phone system was up and running, you could trust your message would be delivered. Many people who have grown up using fax machines find them easier to use and trust. However, online fax is just as successful at delivering documents.


Faxing has always been a secure way to send and receive important or “sensitive” information. Many people are concerned for the safety of their documents when using online mediums, as there are often reports of hacking or security breaches. The traditional fax machine is extremely safe as it uses the telephone network, rather than an internet connection. However, online fax services have strived to reach the same level of security so that they can offer their customers peace of mind when using fax over the internet. Think about it – where an e-mail inbox can get filled up with spam messages, a fax account avoids junk all together!


Nowadays, thanks to companies like eFax, people have the option of accessing their faxes whenever, wherever they are. So while people may picture a fax machine as a big, bulky machine that can only be accessed from the office – it simply isn’t true. In the modern world we live in, the use of mobile devices like smart phones and tablets means that documents are accessible and spendable at any time. Flexible and remote working conditions are becoming increasingly popular, so it is important for people to be able to work on the go.

Quality of Content

Unlike e-mails, faxes have a sense of finality to them. This means that when you are preparing a document to be faxed, you are more likely to think hard about what you are including and ensure that the information is correct. E-mails, though professional, often offer a more conversational tone. This makes it easier to feel comfortable with slipping in forgotten information in a later message, rather than making absolute sure that there is nothing missing from the original copy.

The Need for Signatures

A signature, or a person’s name written in a distinctive way, is often a requirement for documents that need an indication of permission, approval or understanding. Signatures are one of the main reasons that the fax machine, and the need for faxing methods in general, has been kept alive. Millions of documents are exchanged between people, businesses, financial institutions, health services and other bodies every day. A large percentage of these are sent via fax because they need to be signed, and it is far easier to sign a fax and send it back straight away. The invention of digital signatures (signing a document using a touch screen or inserting a copy of a signature) has made it even easier for people to transfer signed documents.
The development of online services like eFax has enabled faxing to enter the 21st century, and continue to fulfil business and consumer needs. eFax is secure, has large storage capabilities and enables digital signatures.