1. eFax Help Center
  2. Receiving Faxes
  3. Receiving Faxes by Email

How Do I Receive Faxes by Email?

With eFax®, you can conveniently receive faxes in your email inbox. When someone sends a fax to your virtual fax number, the fax will appear as an email from eFax with the fax itself attached.

Receive a Fax by Email

  1. Open your email program.
  2. Find and open the email message from eFax (message@inbound.efax.com).
  3. Click the attachment to open and view the fax.

A copy of the fax is also delivered to your eFax Message Center, so you can access your faxes online even when you don’t have access to email.

Note: If you have enabled the optional Enhanced Security feature on your eFax account, you will be able to view your received faxes only by logging in to the Message Center.

Change the File Format of Fax Attachments Sent via Email
You can choose to have faxes delivered in one of three different file formats:

  1. PDF, which can be viewed with the Adobe Reader software
  2. EFX, which can be viewed through your eFax Messenger® software
  3. TIFF, which supports multi-page images and can be opened in many programs, including Imaging (the default Windows TIFF viewer) and eFax Messenger

To Change Your Fax File Format

  1. Log in to eFax MyAccount.
  2. Click Update Account.
  3. On the Preferences tab, in the Receive Fax Options section, click Edit.
  4. From the Fax File Format list, choose the format in which to receive faxes: EFX, TIFF, or PDF.
  5. Click Update.

Note: This change will only affect faxes received after the new file format is selected. Faxes received prior to this change will remain unchanged.

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