As organizations look to remain competitive with rival firms, cloud computing remains a viable solution to utilize collaborative tools like phone and services. According to a recent study by Forrester Consulting, more than 80 percent of survey respondents said a comprehensive public cloud strategy is a high priority for their business, yet their IT departments and business teams are facing obstacles during the technology's development.

The cloud's ability to reduce cost was ranked as its most significant capability, while reducing complexities was the top method for achieving these savings. However, many IT departments are finding that implementing the cloud is difficult and decision-makers believe many of their employees see the technology as a way to circumvent IT, the study noted.

"This survey has helped us to pinpoint the pains felt by both the business and IT as they struggle to adapt IT strategies to the avalanche of public cloud consumption,” said Mark Settle of BMC, a leader in business service management. "The conclusion is that the need for a comprehensive, unified environment is becoming a top priority for business to connect everything - from the mainframe to the cloud."

According to , the global public cloud computing market is expected to expand at a compound annual growth rate of more than 27 percent through 2014.