eFax® is the world’s #1 Internet Fax brand. You can easily send and receive faxes by email from any mobile device or computer. eFax offers fast, reliable Internet fax service to countries all over the world.

• Fast, reliable way to fax online
• Faxes sent and received as email attachments
• Fax to email anywhere you have Internet access
• Secure fax service with 99% up time
• Largest inventory of numbers
• Lifetime storage

eFax Plus® and eFax Pro™ are full-featured fax plans.

• Send and receive faxes without page limits (overage fees may apply).
• Choose a local or toll-free fax number.
• Store faxes securely online in your eFax Message Center with lifetime fax storage.

eFax Free® is a limited account. (Outbound faxing is not available.)

• Receive a fax number, up to 10 fax pages monthly, and 30 days of fax storage in the eFax Message Center. 

With eFax® online fax service, all you need is Internet access, an email address and an eFax account. There’s no need for special hardware or software, bulky fax machines or extra phone lines.

eFax® coverage is constantly expanding. Fax numbers are currently available in 4100+ cities in 49 countries around the world. For a complete list of cities and countries, please click here.

Yes, you can have multiple fax numbers assigned to your eFax® account.

Many of our users obtain a local fax number in not just the city in which they live, but also in the city in which they may be doing business. Live in London but are doing business in Stockholm? You can get a local fax number in Stockholm for your client’s use.

eFax Plus® and eFax Pro™ customers may select local and/or toll-free fax numbers in 4100+ cities all over the world. Toll-free numbers are not available with eFax Free® accounts, and your number will be randomly assigned during signup.

When you sign up for eFax®, you select a fax number from our pool of numbers.

If you have an existing fax number and would like to continue using it with the eFax Plus® or eFax Pro™ service, please fill out and submit a request form here to port your number from your current phone carrier to eFax. Number porting is not available with an eFax Free® account.

You may port an existing number to an eFax Plus^® or eFax Pro^™ account. This option is not available with an eFax Free^®  plan. Your phone carrier will require the following information in order to port your number to eFax.

Note:You can only port 1 number at a time.

Phone Number: the fax number you wish to port to eFax

Phone Type: Owner's name or registered contact on file with your current carrier

• Business: Provide the company name exactly as it appears on your bill. A missing comma or period may result in the phone carrier rejecting the port request. Also submit a first and last name for the primary contact as listed in your carrier's records.
• Residential: Provide the main contact or authorized user that the carrier has on file. This may not be the name on the bill. Please check with your carrier to confirm the name listed is the main contact.

Phone Carrier: Select the name of your current phone carrier from drop down menu; if your carrier is not listed, choose “Other”.

Account Number: The account number as it appears on your phone bill

Address: The service address location where the physical fax line is installed

NOTES: Qwest account numbers should be entered in the following format: XXX-XXX-XXXX-XXX. Qwest account numbers have a letter at the end; however, you may leave the letter off when filling out the port request. Also, the service address may be different than what is listed on your bill. Please check with your carrier, and submit the exact service address they have on file.

Those sending faxes to you will experience no difference from a standard fax machine when dialing your eFax^® number. They will dial the eFax number just like any other fax number.

Your fax number will be solely assigned for your use and will function like any normal fax number for your callers. Online faxing is much more private than an office fax machine shared by many people. With eFax^®, you can view your faxes privately on your mobile phone or computer, rather than having it sit open on a community fax machine. eFax brand secure fax servers have close to a 100% uptime, which means no busy signals as well as secure, encrypted delivery of your faxes.

eFax Plus^® and eFax Pro^™ customers can receive faxes at up to five (5) email addresses per eFax number- and send faxes at up to five (5) email addresses per eFax number- at no additional charge.

With a 30-day free trial, you can experience all the benefits of a full eFax Plus^® member risk-free for 30 days. Send and receive faxes by email or via the Internet. Access all features of the eFax website and eFax Message Center. If you are unsatisfied for any reason, cancel the account before the trial is over, with no obligation.

NOTE: The 30-day free trial includes free incoming and outgoing faxes for one month, within the limits stated, when signing up. For eFax pricing click here.

eFax Plus^® includes many extra features not available with the eFax Free^® plan. If you would like to sign up for an eFax Plus account, please click here.

1. Open a web browser, and go to www.efax.com.
2. Click My Account in the top navigation bar.
3. Enter your eFax^® Number and PIN in the spaces provided.

For example:

• To log in using the U.S./Canada number +1 323 555 1234, type 13235551234.
• To log in using the UK number +44 (0)20 7555 1234, type 442075551234.

To retrieve a forgotten eFax^® number, click here.

To retrieve a forgotten PIN, click here.

Your information will be sent to your email address.

In the U.S. - If you wish to cancel your account, you may do so conveniently with an online representative weekdays from 6AM-6PM Pacific Time. Click here for the next chat representative.

Outside the U.S. - If you wish to cancel your account, please contact Customer Service representatives at the phone number listed for your country on our Contact page.

Anyone can send a fax to your eFax^® number. Your eFax number works just like any regular fax number. Senders do not need to subscribe to eFax.

Faxes sent to your eFax^® number will arrive in your email inbox, attached to an email from eFax.

• Faxes will come from the email address eFax [message@inbound.efax.com]. Be sure to add this email address to your contact book.
• The subject line of your email will be "Fax Received From (Fax Number)".

Faxes are also delivered and stored in your eFax Message Center. To access the eFax Message Center, log into eFax > My Account, and click View Faxes.

eFax Plus^® and eFax Pro™ customers can receive faxes at up to five (5) email addresses per eFax number at no additional charge.

To add a receive email address to your eFax account:

1. Log in in to eFax > My Account.
2. Click Update Account.
3. On the Preferences tab, in the Receive Email Addresses section, click Edit.
4. Enter one or more email addresses, and click Update.

You may view your faxes in your email inbox- or log into eFax^® My Account and view faxes online in the Message Center.

NOTE: eFax Free^®  users will receive faxes as attachments in the EFX format- and to view them, will need to download and install our free eFax Messenger^® software (which is optional for eFax Plus^® and eFax Pro™ users). 

Once you've installed the Messenger software, then to read faxes in your email:

1. Log into your account.
2. Open the email message from eFax [message@inbound.efax.com].
3. Click the attachment to open the fax in eFax Messenger.

Don’t have the eFax Messenger software installed? Visit our download page.

To read faxes in your eFax Message Center:

1. Log in to eFax > My Account.
2. Click View Faxes.
3. To open a fax, click the Subject.
4. Open the fax attachment by clicking the View Fax file name link at the top of the fax preview display.
5. Click Download in the Message Center toolbar to save the fax to your computer.

If you are an eFax Plus^® or eFax Pro^™ customer, there are several convenient ways to send a fax online:

• Send faxes by email.
• Send faxes through the eFax My Account website.
• Send faxes through eFax Messenger^®.

Send features are only available to eFax Plus and eFax Pro customers. To upgrade your eFax Free account, log in to eFax > My Account, and click Upgrade My Account.

To send a fax by email:

1. Create a new email message.
2. In the To: field, enter the recipient's Fax Number followed by @efaxsend.com.
   For example:
   • o To send to the U.S. fax number +1 323 555 1234, enter 13235551234@efaxsend.com where 1 equals the country code; 323, the area code; and 5551234, the fax number. (For a complete list of country codes, please click here. Then, click the "What countries can I send faxes to" link.)
3. Attach the file (or files; 10 maximum) you would like to send to your outgoing email message.
4. To include a cover page, type the text in the body of the email message. (The body works as your cover page.)
5. Click Send.

NOTE: Your email address must be registered with eFax^® as a valid send address. Click here for help registering your email address.

To send a fax from the web:

1. Log in to eFax < My Account
2. Click Send Faxes.
3. Enter the Name and Company Name of the recipient
   
   If the recipient is in your Contacts, a list of matching Contact names will appear as you type. Select a contact, and eFax^® will automatically fill out the recipient info, using the Contact details
4. To access your My Account contacts directly, click Choose From Contacts; then select a Contact; eFax will automatically fill out the recipient info, using the Contact details
5. In the Select Fax To Country list, select the destination country.
6. If you didn't select a contact earlier, enter recipient's fax number.
   
   NOTE: When sending to international numbers through eFax, it is not necessary to include the "0" before the fax number. For example, if you wanted to send a fax to the UK number (0) 20 7555 1234, you would: (a) Select UK (44) from the Select Fax To Country list; and (b) Type 2075551234 in the Fax Number field.
7. To include a cover page: Check Include Cover Page, then fill in the cover-page fields.
   
   eFax will automatically fill in your Sender details, using information from your account profile. Click in any field to edit or change the information. For help updating your profile information, click here.
8. To select the document (or documents; 10 maximum), then- in the Attachments section, click Browse and locate the file(s).
9. Click Send Fax.

To send a fax through eFax Messenger^®:

1. Locate the Compose Fax icon on your desktop.
2. Double-click the icon to open the Compose Fax window.
3. When the Compose Fax window appears enter the recipient's contact information, such as their Name and Company.
4. Enter the destination Fax Number, and verify the proper Country Code is selected.
5. In the Select Fax To Country list, select the destination country.
6. Click Add to include the person in the list of recipients.
7. If necessary, repeat steps 3-6 to add more recipients.
8. If you would like to send a cover page with your document, enter the Subject and Message in the fields provided.
9. In the Attachments section at the bottom of the window, click Attach to locate and select (10 maximum) the documents you'd like to send in the outgoing fax.
10. Click Send Fax.

To send a fax, using eFax Messenger^® Compose Fax:

1. Open eFax Messenger.
2. From the Home Page, select Send a Fax.
3. Enter the recipient's Fax Number, Name and Company.
4. Click Add.
5. Enter the cover page's Subject and Message.
6. Click Add to attach the document(s) that you would like to fax.
7. Click Send Fax.

NOTE: To avoid any possible errors during the upload and transmission of your faxes, please make sure that your computer is set to display file extensions for your documents.

eFax Plus^® and eFax Pro^™ customers can send faxes, using up to five (5) email addresses, per eFax number, at no additional charge.

To add a send email address to your eFax account:

1. Log into eFax > My Account
2. Click Update Account.
3. On the Preferences tab, in the Send Email Addresses section, click Edit.
4. Enter one or more email addresses and click Update.

Whether you're sending a fax via email, the web, or by eFax Messenger^®, faxing to an international number doesn't require anything special. Just make sure you format the fax number correctly. Here are some tips:

• Use the complete destination fax number, including the country code, city code and local number.
• When sending through eFax^®, in most cases it is not necessary to include the "0" before the fax number (except for Italian numbers). For example, to send to the United Kingdom number 020 7123 4567, you would drop the 0 and type the fax number as 442071234567
• For a complete list of country codes, please click here, then click on the "What countries can I send faxes to" link.

When you send a fax, a Send Confirmation receipt will be sent to your email address, confirming transmission. Additionally, you may also view the send activity log in eFax > My Account.

To view activity logs online:

1. Log into eFax > My Account.
2. Click Update Account.
3. Click the Usage tab.
4. Beside Sending Faxes, click Activity Log.

If you sent the fax through your email, the outgoing message should be saved in your Sent Items folder. You can resend it, using your email program's native sending options.

To resend a fax through eFax^® Messenger 4.0 or higher:

1. Open eFax Messenger and click the Sent Faxes link.
2. Double-click the fax you would like to resend.
3. Click Resend Fax on the eFax Messenger toolbar at the top of the screen. The Compose Fax window appears.
4. Add new recipients, edit or remove former recipients; or attach new files, as required.
5. Click Send Fax.

To resend a fax through eFax^® Message Center:

1. Log into eFax > My Account.
2. Click View Faxes.
3. In Message Center, double-click the Sent Faxes folder.
4. Locate and click the fax you'd like to resend, then click Fax in the Message Center toolbar.
5. Fill out the Websend form (for help, view the FAQ on Sending a Fax), and click Send Fax.

NOTE: Your original fax will be automatically added as an attachment in the Websend form.